Industrial - Techncal Service Manager - Dartmouth, MA

Known for innovation, quality, and customer-focused solutions, the organization continues to invest in technology, service excellence, and employee development. Strong leadership experience including coaching, performance management, succession planning, and employee development.

Responsibilities:

• Lead, mentor, and develop a national technical service team.
• Establish and improve training programs, technical documentation, and service procedures.
• Foster a positive, collaborative, and performance-driven team environment.
• Gather, analyse, and report on service data, trends, and recurring technical issues.
• Partner with engineering, quality, sales, and operations teams to identify and implement corrective actions.
• Manage customer escalations and ensure timely, effective issue resolution.
• Coordinate inventory planning and service parts forecasting with supply chain teams.
• Drive continuous improvement initiatives across service operations.
• Communicate with customer leadership teams, including manager and director-level contacts.
• Monitor and improve key service performance indicators, including response times, resolution metrics, service documentation, and customer satisfaction.
• Support field activities and travel to customer sites as required.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Lead and develop a high-performing nationwide technical service.Drive operational excellence, customer satisfaction, and continuous improvement.

Ideal Candidate:

• Proven experience leading technical service or field service teams.
• Bachelor's degree in Mechanical Engineering or a related technical discipline.
• Working knowledge of mechanical, electrical, and software-based systems.
• Strong leadership experience including coaching, performance management, succession planning, and employee development.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong customer-facing communication and relationship management skills.
• Experience working with service metrics, reporting, and performance improvement initiatives.
• Knowledge of regulatory and safety standards within an industrial environment.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Fluent English communication skills; additional language skills are advantageous.
• Ability and willingness to travel throughout the United States.

Our client is an established manufacturer of highly engineered equipment serving commercial and industrial customers. Known for innovation, quality, and customer-focused solutions, the organization continues to invest in technology, service excellence, and employee development.

What's To Offer:

• Opportunity to lead a national service organisation with a significant impact on business performance.
• Collaborative environment with direct access to engineering, quality, and leadership teams.
• Career growth within an innovative and technology-driven manufacturing company.
• Competitive compensation package and benefits program.
• A culture focused on continuous improvement, quality, and customer success.