Industrial Automation Field Service Specialist

Territory: Multiple U.S. regions — West Coast, East Coast, Southwest, Southeast. Travel also extends across North America and Mexico.

What a day can look like: The morning starts with a flight to a customer site. You arrive, review the service ticket with a coordinator, and jump into an installation on a conveyor line. In the afternoon, you troubleshoot an electrical fault, verify settings, and walk the on-site team through proper operation and maintenance. Before leaving, you capture documentation, obtain sign‑off, advise on spare parts, and share feedback with our service coordination team. That evening, you’re on scheduled stand‑by for any urgent after‑hours issues.

Who you’ll serve

System Integrators and End‑Users throughout North America and Mexico. You’ll deliver both reactive and proactive field service at their facilities, representing our brand on the front lines.

What you’ll do

• Install, commission, and troubleshoot equipment at customer locations.
• Respond to service requests and resolve issues efficiently and safely.
• Deliver technical training to customer personnel.
• Create visit reports and complete documentation of installations and repairs with customer sign‑off.
• Recommend spare parts and conduct inventory checks.
• Inspect and oversee delivered products to ensure quality and performance.
• Collaborate closely with service coordinators and relay actionable feedback from site visits.
• Travel frequently and participate in periodic after‑hours stand‑by rotations.

The team you’ll join

You’ll be part of our Global Customer Service organization spanning AMCAS, EMEA, and APAC. Regionally (AMCAS), you’ll report to the Customer Support Manager. Depending on the assignment, you may work independently or alongside fellow field specialists. As the team’s “eyes and ears,” you help sustain strong customer relationships, uphold safety and quality at customer sites, and channel field insights into continuous product improvements.

Qualifications

• Mechanical aptitude with the drive to learn and improve continuously.
• Self‑directed, curious, and motivated to help customers succeed.
• Fluent in English, written and spoken.
• Comfortable providing on‑site training and support to customer staff.
• Thorough with documentation and obtaining completion sign‑offs.
• Capable of advising on spare parts and performing inventory checks.
• Experienced in inspecting and supervising delivered products.

Education & experience

• High School Diploma or GED required.
• At least 2 years in a comparable field service or similar role; alternatively, 1 year in a manufacturing role with AmbaFlex may be considered in lieu of the 2 years.
• Mechanical skills strongly preferred.
• Ability to travel extensively and adapt to a changing schedule.
• Excellent communication skills to convey technical concepts clearly to customers.
• Strong prioritization and multitasking in a fast‑paced environment; calm under pressure; flexible to shifting plans.
• Proven customer service focus and solid time‑management.

Tools, tech, and safety

• Proficiency in: Conveyor Chain Replacement, Electrical Repair, Tape Measure Reading, Workplace Safety & EHS Management.
• Primary technologies: Conveyor Systems.

Why you’ll love this role

• Excellent benefits package.
• International, collegial, and informal work environment.
• High degree of autonomy and variety in your day‑to‑day.
• Ongoing training and development.
• Support for physical and mental well‑being.