Income Maintenance Technician

Income Maintenance Technician

Salary

See Position Description

Location

Lillington, NC

Job Type

Full-Time Regular

Job Number

DSS 2508

Department

DSS

Division

DSS Administration

Opening Date

10/30/2026

Closing Date

11/13/2026 5:00 PM Eastern

• Description
• Benefits
• Questions

POSITION SUMMARY

Harnett County Social Services is currently recruiting for the an Income Maintenance Technician position. Employees in this class are responsible for determining client/applicant eligibility for income maintenance programs of limited variety and complexity such as Adult Medicaid, Children's Medicaid, Work First, Day Care, Food Nutrition Assistance and Child Protective Services in the County Department of Social Services. Employees are responsible for interviewing clients to obtain the required information, explain the programs, accept change information and enter into NC FAST, notify the ongoing caseworker, and verify a limited amount of qualifying data. Work may also involve referring clients to other agency staff. Work at this level also recognizes positions in formally structured training units where employees do not have assigned responsibility for the intake, processing or review of ongoing income maintenance cases. The work performed is normally subject to close supervision by a higher level Income Maintenance Caseworker. Income Maintenance Technician is to protect the confidentiality, integrity and availability of departmental data by behaving in a manner consistent with DHHS's mission and complying with all applicable laws, regulations, policies, standards and guidelines.

Hiring Salary: $38,532.00

DUTIES AND RESPONSIBILITIES

• Accountability - Employees work involves direct contact with clients who have applied or are recertifying for these programs in order to gather and verify any information necessary to implement changes in NC FAST/Compass of address, PCP, replacement Medicaid cards, household composition changes, etc.
• Consequence of Action - Employees decisions impact the well-being of the clients who are the recipients of program benefits
• Employees incorrect decisions regarding client eligibility for the Adult Medicaid, Children's Medicaid, Work First, Day Care, Food Nutrition Assistance, and Child Protective Services are limited in the negative impact they have on an agency and/or client when compared to the regular income maintenance programs
• Review - Work is reviewed frequently by a lead worker or a first line supervisor usually through the evaluation of processed cases.
• The frequency of these reviews will vary from agency to agency. Federal and State guidelines which ensure compliance to program regulations are more limited in scope than would be seen in the regular income maintenance programs.st as bulleted items)
• Answering main switchboard lines, screen and directing calls
• Taking and relay messages
• Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• provide general administrative and clerical support
• Receive, sort and distribute incoming mail
• Photocopying/scanning Program Integrity cases into Compass
• Generating/responding to emails
• Verify any information necessary to implement changes in NC FAST/Compass
• Agrees to support employer's policy with respect to confidentiality
• Employees serve during natural emergencies in County Emergency Management Shelter as needed and assigned
• Protection of Confidential Information
• Safeguarding the information entrusted to the Department form unauthorized use, disclosure, modification, damage or loss
• Employees may receive other duties assigned by Supervisor
• Employees serve during natural emergencies in County Emergency Management Shelter as needed and assigned

This position will require assisting in emergency and/or disaster situations.

MINIMUM QUALIFICATIONS

Education and Experience:

Graduation from high school and two years of paraprofessional or clerical public contact experience which should have included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an income maintenance program; or an equivalent combination of training and experience.

Licensing and Certifications:

Possession of a valid North Carolina drivers license.

Knowledge, Skills, and Abilities:

• Good mathematical reasoning and computational skills
• Ability to communicate with clients, applicants, and the public to obtain data, and to explain rules and procedures
• Ability to understand the needs and problems of clients/applicants
• Ability to learn the program area of assignment
• Knowledge of relevant software applications including MS Office proficient in use of email and internet
• Accurate keyboard skills
• Knowledge of office management systems and procedures

SUPPLEMENTAL INFORMATION

Work Environment/Location/Physical Demands:

Employees are periodically subject to working with agitated clients,

heavy workloads, and compressed time frames. Clients may at times be verbally abusive due to their extreme situations or their emotional problem, but generally physical harm is unlikely on an ongoing basis.

Successful completion of a drug screening and criminal background check will be required as a condition of employment.

Harnett County takes pride in offering an excellent benefit package including health, dental, vision and life insurance, membership in the North Carolina Local Government retirement, free health clinic for employees and anyone in their household and other benefits. To see more information about the benefits offered by Harnett County, click here.

01

Please verify that your application includes the following information:

• Complete education history (including High School)
• Employment history including correct dates of employment, employer address and phone number, supervisors name and reason for leaving each employer.
• A minimum of 3 professional references

Applications without the above information will be considered incomplete and will not be processed. Please take a moment to review your application before submission to ensure all categories are completed.

Responses to the supplemental questions are verified against the education and work experience provided in the "Education" and "Work Experience" sections of the application to determine your qualifications for this position.

I have read and understand the above statement.

• Yes
• No

02

What is your highest level of education?

• Masters Degree
• Bachelors Degree
• Associate Degree
• High School Diploma
• General Education Diploma
• Not Applicable

03

From the list below, please indicate the major coursework of your highest degree.

• Human Services Technology
• Social Services
• Paralegal Technology
• Business Administration
• Secretarial Science
• Other Related Field
• Not Applicable

04

If you selected "Other Related Field" in the previous question, please list below the major coursework for your degree. (If this question does not apply please type N/A in the space provided below.)

05

How many years of experience in an income maintenance program do you possess?

• 4 + years
• 2 - 3 years
• One year or less
• Not Applicable

06

How many years of experience do you have with public contact including negotiating, interviewing, explaining information, gathering and compiling data, analysis of data and/or performance of mathematical or legal tasks?

• 6 + years
• 4 - 5 years
• 2 - 3 years
• One year or less
• None

07

Do you have a valid North Carolina drivers license?

• Yes
• No

08

This position will require assisting in emergency and/or disaster situations. Are you willing to meet this working requirement?

• Yes
• No

09

Please indicate how you heard about this job opportunity: If referred by a Current County Employee please list their name below.

Required Question

Employer Harnett County

Address P. O. Box 778

455 McKinney Pkwy.

Lillington, North Carolina, 27546

Phone 910-893-7567

Website https://www.harnett.org