Income Maintenance Supervisor

Income Maintenance Supervisor

Salary

$61,995.85 - $81,276.14 Annually

Location

Jacksonville, NC

Job Type

Full-Time

Job Number

538302512 Oct 2026

Department

Social Services

Division

Food and Nutrition Services

Opening Date

10/08/2026

Closing Date

10/22/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Performs difficult administrative and technical work supervising employees who determine and/or re-determine applicants and/or clients eligibility for one of the income maintenance programs (intake, processing and review functions), and may also provide administrative and technical supervision to employees who review these cases for accuracy and/or quality review purposes and/or related work as apparent or assigned. Work is performed under the moderate supervision of the Income Maintenance Program Manager. Continuous supervision is exercised over Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and/or Program Integrity Investigators.

This position is over one of the Food and Nutrition Services/Energy units.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the supervision of Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and/or Program Integrity Investigators who are involved in the intake, processing, and review of applications and recertifications to determine eligibility and accuracy for programs in the Economic Services division of the Department of Social Services which include: Food and Nutrition Services, Work First Family Assistance, Medicaid, Long Term Care (LTC), Community Alternatives Program (CAP), Special Assistance (SA), Child Care, Low Income Energy Assistance, Crisis Intervention.
• Plan short and long-range work operations, priorities, and goals within income maintenance casework units and/or the units assigned to review or investigate income maintenance workload.
• Assign and balance workloads within units to coordinate workflow; develops procedures and recommends minor organizational changes to improve efficiency.
• Provide on-the-job training for Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and/or Program Integrity Investigators; conducts training needs assessments; arrange for employees to attend job-related training.
• Ensure all Income Maintenance Caseworkers and/or Program Integrity Investigators adhere to Federal and State standards regarding the quality of work required to process income maintenance cases.
• Coordinate all federal, state and county audits in Economic Services eligibility programs.
• Review and recommend agency standards for income maintenance programs.
• Evaluate staff performance and make recommendations regarding personnel action, counsel staff regarding performance and employee personnel policies.
• Performs assigned functions as a Disaster Ready Team (DRT) member.
• Performs related work as required.

Qualifications

Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of income maintenance manuals, forms, and documents used in determining eligibility for all program areas. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency and community programs and services which could affect clients/applicants. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

Education, Experience, and Special Requirements

High school diploma or GED

Associates/Technical degree preferred

Considerable experience as an Income Maintenance Caseworker

Salary will be determined based on qualifications, internal equity, budget, and market considerations.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance

Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees gross salary into the 401(k) account regardless of the employees deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services

The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.

01

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

02

How many years of experience do you possess in Income Maintenance Casework?

• None
• Less than 6 months
• More than 6 months but less than 3 years
• More than 3 years but less than 5 years
• 5 years or more

03

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

04

Do you possess a valid drivers license?

• Yes
• No

05

Onslow Countys values are REACH: Resilience, Excellence, Accountability, Customer Service, and Honesty. Which value(s) resonates with you the most, and why?

06

All Employees of Onslow County are required to serve as part of the County's Disaster Ready Team (DRT). The DRT supports emergency preparedness, response, and recovery efforts during natural disasters and other emergency events impacting the community. This may include but is not limited to: • Reporting to duty outside of normal working hours, including evenings, weekends, and holidays • Working extended shifts or 24/7 operations during emergency events • Performing duties that may differ from regular job responsibilities, including cross-functional support as needed • Remaining available for the duration of the emergency response effort Participation in disaster response efforts is considered an essential function of all Onslow County positions and is critical to ensuring continuity of services to the citizens of Onslow County. Do you understand the expectations associated with DRT activation and are you able and willing to fulfill these responsibilities?

• Yes
• No

Required Question

Employer Onslow County

Address 234 Northwest Corridor Boulevard

Jacksonville, North Carolina, 28540

Phone 910-347-7600

Website http://www.onslowcountync.gov