Income Maintenance Supervisor II - Adult Medicaid- Long Term Care & Special Assistance

Income Maintenance Supervisor II - Adult Medicaid- Long Term Care & Special Assistance

Salary

$56,760.03 - $96,492.05 Annually

Location

Johnston County DSS, NC

Job Type

Full-Time

Job Number

02685

Department

Social Services

Opening Date

10/21/2026

FLSA

Exempt

• Description
• Benefits
• Questions

Johnston County is an Equal Opportunity Employer.

Description

The Johnston County DSS mission is to serve aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

The Johnston County Department of Social Services has an immediate opening for an Income Maintenance Supervisor II position in the Adult Medicaid - LTC/SA/CAP Unit.

The primary purpose of the Income Maintenance Supervisor position is to guide and direct Income Maintenance caseworkers.

Duties and Responsibilities

• The primary purpose of this position is to provide administrative, operational, and technical supervision of Income Maintenance Caseworkers responsible for processing Medicaid, Long-Term Care, and Special Assistance programs.
• This role oversees daily operations, workload distribution and development of staff.
• This position must be able to read, understand and adhere to program policy and guidelines set by the state.
• This position is required to maintain and monitor continual compliance for their department and respond to customers need for assistance regarding their eligibility.
• The position ensures accurate and timely eligibility determinations, supports staff in resolving complex case issues, and promotes high-quality customer service.
• This position is responsible for evaluating unit performance, identifying operational and workflow improvements, managing personnel matters, and ensuring compliance with federal, state, and county policies and standards.
• This position must have thorough knowledge of the NC FAST system and some knowledge of EIS.
• This position is also responsible for ensuring training needs are met for staff and evaluate their work performance.
• This position will support continuous improvement initiatives and organizational goals.
• Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.

Knowledge, Skills and Abilities

• Thorough knowledge of manuals, rules, and procedures used in determining eligibility.
• Thorough knowledge of investigative procedures and techniques.
• Thorough knowledge of the rules, regulations, policies, and procedures of the judicial systems.
• Considerable knowledge of agencys organizational rules, policies, and procedures.
• General knowledge of basic supervisory and management skills.
• General understanding of the budget and planning process skills.
• Good mathematical reasoning and computational skills.
• Ability to recognize, collect, and evaluate evidence to support actions.
• Ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data, and to negotiate agreements and/or cooperation between affected parties.
• Ability to maintain effective working relationships with other employees, the general public, and the judicial system.
• Ability to present information orally or in written form.

Desired Education and Experience

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Desired Education and Experience

• Two (2) years of experience working with Adult Medicaid eligibility determination and case management.

• Four years of experience in an income maintenance program, including one (1) year of supervisory experience in an income maintenance.

• High school diploma or equivalent.

• Valid North Carolina drivers license

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.

01

Please select your highest level of education completed.

• High school diploma (or GED)
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

Do you have experience working in the NC FAST system and the ability to troubleshoot and resolve issues within the system?

• Yes
• No

03

Please describe in detail what Income Maintenance programs you have experience in.

04

How many years of experience do you have as a lead worker and in what program?

05

How many years experience do you have in LTC, SA, and CAP?

• None
• 1-2 years
• 3-5 years
• 6-9 years
• 10+ years

06

How many years of experience do you have as an Income Maintenance Supervisor in a NC DSS agency?

• None
• 1-2 years of experience
• 3-5 years of experience
• 6-9 years of experience
• 10+ years of experience

07

Do you have a valid North Carolina drivers license?

• Yes
• No

Required Question

Employer Johnston County

Department Social Services Address 714 North Street

Smithfield, 27577

Phone 919-934-4700

Website https://www.johnstonnc.gov/dss/