| Location | Smithfield, NC |
| Salary | $51,977.34–$88,361.50 Per Year |
Income Maintenance Caseworker III (FNS Recertifications)
Salary
$51,977.34 - $88,361.50 Annually
Location
Johnston County DSS, NC
Job Type
Full-Time
Job Number
2652
Department
Social Services
Opening Date
08/05/2026
FLSA
Non-Exempt
Johnston County is an Equal Opportunity Employer.
Description
The Johnston County Department of Social Services is currently seeking a qualified Income Maintenance Caseworker III. In this role, the selected candidate will support the supervisor and unit by processing Food and Nutrition Services recertifications, while reporting directly to the Economic Services supervisor and Program Manager.
Duties and Responsibilities
The primary purpose of the Income Maintenance Case Worker III position is to serve as a subject matter expert to Income Maintenance workers and assist the Income Maintenance supervisor with FNS recertification policies, procedures and eligibility determinations in NCFAST.
This position must have thorough knowledge of the NC FAST system, policy knowledge of Food and Nutrition Services.
The position involves supporting the supervisor by mentoring staff, monitoring caseloads, identifying training needs, and contributing to the overall efficiency of the unit.
This position assigns and monitors workloads to ensure equitable distribution and timely processing of recertifications and changes.
This position must Review and monitor case accuracy, timeliness, and documentation to maintain program integrity.
Serve as the point of contact for staff regarding FNS recertification procedures, troubleshooting and policy clarification.
Provides guidance to staff on complex cases and escalate issues to the supervisor when appropriate
Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.
Knowledge, Skills and Abilities
Thorough knowledge of Food and Nutrition Services.
Thorough knowledge of NCFAST
Thorough knowledge of applicable federal and state laws, policies and eligibility systems.
Considerable knowledge of the agencys organizational rules, policies, and procedures.
Ability to train, coach, and mentor staff with patience and clarity.
Strong analytical, problem solving, and decision-making skills.
Strong organizational and time management abilities.
Good mathematical reasoning and computational skills.
Ability to maintain effective working relationships with other employees, and the general public.
Ability to present information orally or in written form.
Desired Education and Experience
Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
Preferred Qualifications:
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
Additional Information: Applications will be accepted until the position is filled. This position may close at any time.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Important Pre-Employment Information:
Johnston County provides a comprehensive, affordable insurance and benefits program.
Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
01
Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions in which you answered yes, unless otherwise noted, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Have you provided such information within the body of the application? (Information should be provided in the appropriate areas, to include the following: Education - including high school, Work Experience - each position should be listed separately, Certificates & Licenses, Skills).
02
Please select your highest level of education completed.
03
Do you have at least two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience?
04
Briefly describe what Income Maintenance programs you have experience in.
05
Do you have experience working in the NC FAST system and the ability to troubleshoot and resolve issues within the system?
Required Question
Employer Johnston County
Department Social Services Address 714 North Street
Smithfield, 27577
Phone 919-934-4700
Website https://www.johnstonnc.gov/dss/