Income Maintenance Caseworker II - Medicaid Intake

Income Maintenance Caseworker II - Medicaid Intake

Salary

$47,595.05 - $80,911.58 Annually

Location

Johnston County DSS, NC

Job Type

Full-Time

Job Number

02651

Department

Social Services

Opening Date

08/03/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Johnston County is an Equal Opportunity Employer.

Description

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker II - Intake Unit

Duties and Responsibilities

The primary purpose of this position is to interview clients that apply for or request to re-certify for the following public assistance programs: Family and Childrens Medicaid and Adult Medicaid.

This position must complete a thorough interview with the client, accurately enter all information gathered during the application and/or re-certification into the NC FAST system, and complete third party verification in order for eligibility to be determined. The position is responsible for processing applications and evaluating eligibility for individuals receiving Medicaid.

This position obtains all necessary third party verifications and communicates with the Medicaid recipient in order to obtain all information necessary to determine or re-determine eligibility.

This position is also responsible for completing necessary certification & recertification in the NC FAST system to ensure timely benefits are issued to the recipient upon completion of the certification or recertification process.

Knowledge, Skills and Abilities

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform casework functions with structured time frames.

Desired Education and Experience

One year of experience as an Income Maintenance Caseworker II

Graduation from high school and three years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.

01

Please select your highest level of education completed.

• High school diploma (or GED)
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

Do you have experience working in the NC FAST system and the ability to troubleshoot and resolve issues within the system?

• Yes
• No

03

Do you have an unrestricted valid Class C North Carolina Drivers License or the ability to obtain prior to your hire date?

• Yes
• No

Required Question

Employer Johnston County

Department Social Services Address 714 North Street

Smithfield, 27577

Phone 919-934-4700

Website https://www.johnstonnc.gov/dss/