Job Description
:
We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred.
Responsibilities:- Manage and respond to application incident escalations
- Analyze incident trends and recommend preventive measures
- Support compliance with regulatory, data privacy, and cybersecurity standards
- Collaborate with internal teams to ensure timely resolution of incidents
- Document and improve incident and service management processes
- Contribute to application lifecycle activities (e.g., system retirement)
- Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation
- Requirements:
- AA Degree; More years of experience or higher education is acceptable
- Minimum of 6+ years' experience in similar role
- Previous incident management experience
- General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements.
- Previous experience responding to escalation requests, application incident escalations.
- Previous experience analyzing incident trends
- MS Office, share point, teams, zooms, Office 365
- Nice to have skills:
- Experience in incident and service management
- Application life cycle, retiring systems, etc.
- ServiceNow, Jira experience is a plus