Incident Response Delivery Lead

Preferred Skills Enterprise IT Operations | Incident Response | Operational Trend Analysis | Process Improvement | Readiness Exercises | Remediation Management | Stakeholder Management | Program Delivery | Executive Communication . Drive Root Cause Analysis (RCA), Problem Resolution , and corrective/preventive actions through closure.

Job Description

• Lead Incident, Problem, and Change Management activities within an ITIL-based enterprise environment.

• Drive Root Cause Analysis (RCA), Problem Resolution, and corrective/preventive actions through closure.

• Coordinate program milestones, dependencies, risks, action items, and cross-functional deliverables.

• Analyze recurring incidents, operational trends, and implement process improvements.

• Conduct readiness exercises, remediation planning, and follow-up activities.

Mandatory Skills

Incident Management | Problem Management | Change Management | ITIL | Root Cause Analysis | Corrective & Preventive Actions | Risk Management | Cross-Functional Coordination | Executive Reporting | Problem-Solving

Preferred Skills

Enterprise IT Operations | Incident Response | Operational Trend Analysis | Process Improvement | Readiness Exercises | Remediation Management | Stakeholder Management | Program Delivery | Executive Communication