Position- Incident Manager Duration-Contract Location- San Jose, CA JD- Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations.
- Ensure timely escalation and resolution of incident while adhering to SLAs.
- Drive root cause analysis and corrective action procedures for high-impact incidents.
- Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses.
- Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices.
- Partner with change management team to ensure the application/product availability.
Regards,
Pallavi Verma Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct : 781-552-4333 |
Email :
pallavi@syntricatetechnologies.com
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