Position would require the candidate to be a W2 employee of Donatech.
US Citizenship Required.
- Monitors network management system and engages telecom providers to drive restoral efforts.
- Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
- Solves systems and network problems/questions with limited scope and complexity.
- Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
- Identifies resolutions of routine technical queries from client CAS customers and CAS Business Units.
- Takes guidance from other team members or management to resolve less routine issues.
- Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
- Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
- Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
- Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
- Participates in network solutions design and configurations.
- Analyzes issues and provides customers with guidance to resolve problems, this includes great focus and attention to details
- This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
What YOU will learn:
- Will be trained on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months.
- These positions will be trained one by one from a span of 3 weeks to a month and a half.
Transport - Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
DataLink - Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
Applications - Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.
Education & Experience:
- Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR
- HS Diploma/GED with 2 years of experience
- Candidates must be US Citizen
Qualifications you must have:
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
- CCNA or Security+ certification or equivalent or taking courses
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
- Prior Customer Service experience
- Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
- Experience troubleshooting Cisco devices.
- Experience with HSRP/BGP routing protocols.
Skills we value:
- Efficient at Multitasking, this includes taking on multiple responsibilities, prioritizing, and delegating.