Incident Management Specialist

Job Description:

Job Title: Incident Management Specialist

Location: Springfield, Missouri (Hybrid)

Department: Continuous Quality Improvement

Employment Type: Full Time

Job Summary:

Are you detail-oriented, highly organized, and passionate about supporting quality care and client safety? Join our compassionate and collaborative team as an Incident Management Specialist and play a vital role in strengthening our organization's commitment to excellence. In this position, you'll make a meaningful impact by helping ensure timely incident reporting and resolution, supporting regulatory compliance, collaborating with leaders across the organization, and maintaining the integrity of critical data and processes. If you thrive in a fast-paced environment, enjoy problem-solving, and value accuracy and accountability, we encourage you to apply.

The Incident Management Specialist serves as the central coordination point for the organization's incident management program. This role is responsible for reviewing, triaging, routing, and monitoring incident reports while supporting regulatory reporting requirements and maintaining accurate documentation. Working closely with operational leaders and the Clinical Risk Management team, the Incident Management Specialist helps ensure incidents are managed effectively, timelines are met, and communication remains clear throughout the incident management process.

This position offers… · Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities: · Review, evaluate, and process incident reports submitted through enterprise reporting systems.

• Coordinate the timely routing of incidents to appropriate Clinical Risk Specialists and operational leaders.
• Classify incidents according to established organizational guidelines and reporting requirements.
• Facilitate state-required EMT reporting and other regulatory submissions within required deadlines.
• Monitor incident progress and follow up to ensure cases move efficiently through the incident management process.
• Maintain accurate, complete, and confidential records within the incident management system.
• Communicate with staff and leaders to obtain missing information and support reporting compliance.
• Provide guidance and customer support regarding incident reporting procedures and processes.
• Prepare routine reports and summaries related to incident activity and program performance.
• Support the Clinical Risk Management team during significant organizational events and initiatives.
• Perform additional duties as assigned.

Education, Experience, and/or Credential Qualifications: · Associate degree required, or an equivalent combination of education and relevant healthcare or quality-related experience.

• Bachelor's degree preferred.
• One year of experience in healthcare, quality improvement, compliance, risk management, or administrative support preferred.
• Experience utilizing electronic documentation or reporting systems preferred.

Additional Qualifications: · Ability to research, interpret, and apply state and federal laws, regulations, and certification standards related to client or patient events.

• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Proficiency with electronic reporting and documentation systems.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently while following established procedures and guidelines.

Physical Requirements · Work may be performed in office, clinical, residential, and community-based environments depending on assignment.

• Regular use of office equipment, computers, electronic systems, and related technology.
• Ability to sit, stand, walk, and work at a computer for extended periods.
• Work schedules may occasionally include evenings, weekends, holidays, or extended hours based on operational needs.
• Performs sedentary work involving exerting up to 10 pounds of force occasionally and negligible force frequently to lift, carry, push, pull, or move objects.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Keywords: Incident Management, Risk Management, Clinical Risk, Quality Improvement, Compliance, Regulatory Reporting, Healthcare Administration, Patient Safety, Incident Reporting, Continuous Quality Improvement

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.