Incident Handler - Information Security Specialist

Incident Handler-Information Security Specialist II

Location: Boston, MA

Onsite Flexibility

Hybrid

Contract Details

• Position Type: Contract
• Contract Duration: 9 months
• Pay Rate: $50.00 $55.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Manager, AI & Research Computing Initiatives leads Information Services & Technology's (IS&T) strategy and planning for artificial intelligence in research computing within Research Computing Services (RCS), while coordinating the facilitation, technology, and infrastructure support that RCS provides to researchers. The Manager is responsible for anticipating how AI is reshaping research computing demand compute patterns, data pipelines, and model-serving needs and for developing the plans and partnerships required to meet that demand as it arrives. The role sets and drives the technical roadmap for AI-enabled research computing, serves as the primary technical bridge between IS&T and the University's academic and research community, and functions as IS&T's internal center of expertise on AI infrastructure.

The Manager also provides daily coordination of incident reports, service requests, and researcher project activities within RCS, including coordination as needed with other groups across Infrastructure and other IS&T teams. The Manager supervises a team executing this work day-to-day while partnering with research computing leadership on the broader research computing strategy, specifically representing the AI/ML dimension. Working directly with faculty, research computing champions, and grant-funded labs to assess needs and recommend solutions as a representative of the Research Computing team, the Manager oversees operational reporting, training and documentation coordination, and business process analysis, and positions the institution to compete for and support AI-intensive grant funding.

Key Responsibilities

AI Research Computing Strategy, Roadmap, and Expertise (30%)

• Set and drive the technical roadmap for AI-enabled research computing, including GPU/accelerator capacity planning, containerized and AI workflows, and MLOps tooling for researchers.
• Anticipate emerging compute, data-pipeline, and model-serving needs and translate them into infrastructure plans.
• Serve as IS&T's internal resource on AI infrastructure, providing guidance to other IS&T groups so that expertise is developed and shared centrally.
• Partner with research computing leadership on the broader research computing strategy, representing the AI/ML dimension, and stay current on relevant technologies, standards, and best practices in AI and automation, communicating key changes to stakeholders.

Project and Service Coordination (20%)

• Coordinate RCS staff daily work on research projects, including providing reports to RCS Directors on incident management and service request fulfillment.
• Follow up with RCS leadership on client requests and incidents at risk of becoming overdue, and coordinate across IS&T on RCS involvement in research projects, especially but not exclusively those related to AI, ensuring that the necessary support and engagement are in place from technical units and research groups.

Team Leadership and People Management (20%)

• Supervise, mentor, and develop the team executing this work: set priorities and workload, manage service delivery, and support performance management, professional development, hiring, and onboarding.

Operational Reporting and Business Process Analysis (15%)

• Create annual, monthly, and ad hoc resource reports on system utilization, storage services, buy-in utilization, and other metrics needed by RCS Directors for operational oversight, purchasing decisions, and strategic planning.
• Provide business process analysis to develop research project workflows, especially for large projects hosted on the Secure Research Enclaves or other regulated research systems, and engage as needed with RCS Operations on chargeback and service models.

Training and Documentation Coordination (15%)

• Coordinate both academic and non-academic training provided by RCS staff, including synchronous and asynchronous training, and work with the research facilitation team to record video tutorials.
• Coordinate and manage documentation updates on the RCS TechWeb pages and other RCS documentation sources.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This global research and teaching institution operates across campuses in Boston and maintains programs in more than 30 countries worldwide. With nearly 38,000 students, more than 4,000 faculty members, and over 300 academic programs, it consistently ranks among the nation's top 50 universities and is a member of the Association of American Universities, placing it among the leading research institutions in the country. The institution received more than $574 million in sponsored research funding in a recent fiscal year, with strengths spanning computing and data science, engineering for health, infectious disease, neuroscience, photonics, and global sustainability and employs faculty researchers, academic administrators, student affairs professionals, and technology and operations staff dedicated to education and discovery at the highest level.

About GTT

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

Job Number: 26-18502

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