Inbound Sales Representative

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

INBOUND SALES REPRESENTATIVE - CUSTOMER SOLUTIONS

Mister Sparky of South Texas

San Antonio, TX | Full-Time

$25 PER HOUR + COMMISSION OPPORTUNITY

YOUR PERFORMANCE CAN DIRECTLY INCREASE YOUR EARNING POTENTIAL.

This isn't a traditional call-center job.

You're not simply answering phones, taking messages, and moving to the next call.

You're the link between the homeowner who needs help and the electrician who can provide it.

Mister Sparky of South Texas is looking for an Inbound Sales Representative (ISR) who can listen to customers, understand their electrical concerns, educate them on their options, and connect them with the right service solution.

If you can build trust over the phone, ask the right questions, communicate clearly, and turn a customer concern into a scheduled service opportunity, this role gives you the opportunity to earn more based on your performance.

WHO WE ARE

Mister Sparky of South Texas serves homeowners throughout South Texas with professional electrical services.

We're building an organization around integrity, accountability, exceptional customer service, and continuous growth.

Our electricians are the experts in the field.

Your job is to make sure the customer gets connected to the right expert at the right time.

You don't need to be an electrician.

You do need to be someone who can listen, learn, educate, and help customers make informed decisions.

WHAT YOU'LL OWN

CUSTOMER CONNECTION

You'll be one of the first people a customer interacts with when they need electrical help.

• Answer inbound calls from homeowners
• Listen carefully to understand the customer's concern
• Ask questions to identify the customer's needs
• Gather accurate information about the electrical issue
• Educate customers about potential electrical concerns
• Explain why certain electrical issues may require professional attention
• Recommend the appropriate next step
• Schedule qualified service opportunities for our electricians
• Set clear expectations for the customer's appointment
• Provide a professional experience from the first conversation

INBOUND SALES & REVENUE

This isn't about convincing someone to buy something they don't need.

It's about helping a customer understand what they need and connecting them with the professional who can help.

You'll have opportunities to:

• Convert inbound calls into qualified service appointments
• Identify additional customer needs through effective questioning
• Explain available service options
• Help customers understand the value of professional electrical service
• Overcome reasonable customer concerns and objections
• Create urgency when an electrical concern may present a safety issue
• Recommend appropriate service based on the customer's situation
• Maximize opportunities already coming through our inbound channels
• Track customer interactions and outcomes
• Contribute directly to company revenue and customer satisfaction

When you help more customers get the right solution, your performance has the opportunity to increase your earnings.

YOU DON'T NEED TO BE AN ELECTRICIAN

You will receive training on our services, processes, systems, and basic electrical concepts.

You don't need to diagnose electrical problems yourself.

That's what our electricians do.

You need to understand enough to have an intelligent conversation with the homeowner, ask the right questions, and explain why getting a qualified electrician involved may be the appropriate next step.

Think of yourself as the bridge between the customer and the electrical expert.

THIS IS NOT A HIGH-PRESSURE SALES JOB

We don't want you pressuring customers into work they don't need.

You're not a pushy salesperson. You're the expert's connection to the customer.

Your role is to:

Understand what's happening.

Educate the customer.

Explain why it matters.

Recommend the appropriate next step.

Connect the customer with the right electrician.

The goal is to help homeowners make informed decisions about the electrical safety and functionality of their homes.

WORK WITH THE FIELD TEAM

Your success depends on your ability to work well with our electricians and operations team.

You'll help create a smooth transition from the customer's first phone call to the technician's arrival.

• Coordinate with dispatch
• Provide technicians with accurate customer information
• Document customer concerns clearly
• Communicate appointment expectations
• Maintain accurate customer records
• Follow established processes
• Communicate changes or issues to the appropriate team members
• Help create a consistent customer experience

WHO WE'RE LOOKING FOR

We're looking for someone who knows how to communicate with people and enjoys solving problems.

You could come from:

• Inbound sales
• Inside sales
• Call center
• Customer service
• Home services
• Hospitality
• Retail sales
• Appointment setting
• Insurance
• Telecommunications
• Automotive
• Other customer-facing environments

You could be a strong fit if you:

• Have customer service, sales, call center, or related experience
• Communicate clearly and professionally
• Listen before making recommendations
• Ask effective questions
• Can explain information in a way customers understand
• Are comfortable discussing money and service options
• Can handle objections without becoming pushy
• Learn new products and services quickly
• Are comfortable using computers and CRM systems
• Can manage multiple customer needs throughout the day
• Are dependable and consistent
• Take ownership of your results
• Want your performance to influence your earning potential

EDUCATION & EXPERIENCE

• High school diploma or equivalent preferred
• Previous customer service, sales, call center, or home-services experience preferred
• Electrical industry experience is a plus but not required
• Training provided on Mister Sparky services and processes

THIS IS PROBABLY NOT FOR YOU IF...

• You want a job where you simply answer phones
• You don't enjoy talking with customers
• You don't like asking questions
• You avoid sales conversations
• You become uncomfortable discussing money or service options
• You don't want your performance connected to your earning potential
• You struggle with accountability
• You resist learning new systems or technical information
• You prefer to work without measurable goals
• You aren't interested in helping customers find solutions

YOUR EARNING OPPORTUNITY

$25 PER HOUR BASE PAY

PLUS COMMISSION OPPORTUNITY

Your hourly pay provides a dependable base.

Your commission opportunity gives you the ability to increase your earnings based on performance.

The more effectively you help customers, create qualified service opportunities, and contribute to revenue, the greater your earning potential can be.

Commission is based on the company's established performance and compensation plan.

Your income doesn't have to stop at your hourly rate.

WHAT YOU GET

• $25 per hour base pay
• Commission opportunity based on performance
• Paid time off
• Health insurance
• Dental insurance
• 401(k)
• Training on electrical services and customer solutions
• Ongoing sales and customer-service development
• Consistent inbound customer opportunities
• Professional tools and technology
• Support from dispatch, operations, and field technicians

WHY JOIN THE APEX TEAM?

You won't be thrown into a call center and left to figure everything out.

You'll have:

• Consistent inbound customer opportunities
• Quality leads
• Clear expectations
• Defined processes
• Training and coaching
• Strong operational support
• Access to experienced field professionals
• Performance-based earning opportunity
• Opportunities to develop professionally
• A team focused on growth

We're building an organization that wants to become #1 in the Mister Sparky franchise system.

We want people who want to grow with us.

YOUR CAREER PATH

This position can be more than a call-center job.

As you develop your knowledge, customer skills, and sales performance, opportunities may expand into additional responsibilities within Sales, Customer Experience, Operations, or Leadership.

The goal is to develop people who can take on more responsibility as the company grows.

Inbound Sales Senior ISR Sales/Customer Experience Leadership

Your exact career path will depend on performance, capability, and available opportunities.

THIS IS YOUR OPPORTUNITY

If you're looking for a traditional call-center job where you:

Answer the phone.

Take a message.

Move to the next call.

This probably isn't it.

But if you're ready to:

Talk to customers.

Solve problems.

Learn a new industry.

Help homeowners make informed decisions.

Connect customers with skilled electricians.

Drive service opportunities.

Earn $25 per hour plus commission opportunity.

And build toward something bigger...

We want to meet you.

JOIN THE APEX TEAM

Apply today and show us what you're capable of.

OUR HIRING PROCESS

Apply - about 5 minutes

Complete a 15-minute questionnaire

Phone interview

In-person interview

Ride-along

We move fast. You could be interviewing within a few days.

Job Type: Full-Time

Hours: 40 hours/week

Experience: Customer service, sales, call center, or related experience preferred