Inbound Sales Representative

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

INBOUND SALES REPRESENTATIVE - CUSTOMER SOLUTIONS

Mister Sparky of South Texas

San Antonio, TX | Full-Time

YOUR PERFORMANCE CAN DIRECTLY INCREASE YOUR EARNING POTENTIAL.

This isnt a traditional call-center job.

Youre not simply answering phones, taking messages, and moving to the next call.

Youre the link between the homeowner who needs help and the electrician who can provide it.

Mister Sparky of South Texas is looking for an Inbound Sales Representative (ISR) who can listen to customers, understand their electrical concerns, educate them on their options, and connect them with the right service solution.

If you can build trust over the phone, ask the right questions, communicate clearly, and turn a customer concern into a scheduled service opportunity, this role gives you the opportunity to earn more based on your performance.

WHO WE ARE

Mister Sparky of South Texas serves homeowners throughout South Texas with professional electrical services.

Were building an organization around integrity, accountability, exceptional customer service, and continuous growth.

Our electricians are the experts in the field.

Your job is to make sure the customer gets connected to the right expert at the right time.

You dont need to be an electrician.

You do need to be someone who can listen, learn, educate, and help customers make informed decisions.

WHAT YOULL OWN

CUSTOMER CONNECTION

Youll be one of the first people a customer interacts with when they need electrical help.

• Answer inbound calls from homeowners
• Listen carefully to understand the customers concern
• Ask questions to identify the customers needs
• Gather accurate information about the electrical issue
• Educate customers about potential electrical concerns
• Explain why certain electrical issues may require professional attention
• Recommend the appropriate next step
• Schedule qualified service opportunities for our electricians
• Set clear expectations for the customers appointment
• Provide a professional experience from the first conversation

INBOUND SALES & REVENUE

This isnt about convincing someone to buy something they dont need.

Its about helping a customer understand what they need and connecting them with the professional who can help.

Youll have opportunities to:

• Convert inbound calls into qualified service appointments
• Identify additional customer needs through effective questioning
• Explain available service options
• Help customers understand the value of professional electrical service
• Overcome reasonable customer concerns and objections
• Create urgency when an electrical concern may present a safety issue
• Recommend appropriate service based on the customers situation
• Maximize opportunities already coming through our inbound channels
• Track customer interactions and outcomes
• Contribute directly to company revenue and customer satisfaction

When you help more customers get the right solution, your performance has the opportunity to increase your earnings.

YOU DONT NEED TO BE AN ELECTRICIAN

You will receive training on our services, processes, systems, and basic electrical concepts.

You dont need to diagnose electrical problems yourself.

Thats what our electricians do.

You need to understand enough to have an intelligent conversation with the homeowner, ask the right questions, and explain why getting a qualified electrician involved may be the appropriate next step.

Think of yourself as the bridge between the customer and the electrical expert.

THIS IS NOT A HIGH-PRESSURE SALES JOB

We dont want you pressuring customers into work they dont need.

Youre not a pushy salesperson. Youre the experts connection to the customer.

Your role is to:

Understand whats happening.

Educate the customer.

Explain why it matters.

Recommend the appropriate next step.

Connect the customer with the right electrician.

The goal is to help homeowners make informed decisions about the electrical safety and functionality of their homes.

WORK WITH THE FIELD TEAM

Your success depends on your ability to work well with our electricians and operations team.

Youll help create a smooth transition from the customers first phone call to the technicians arrival.

• Coordinate with dispatch
• Provide technicians with accurate customer information
• Document customer concerns clearly
• Communicate appointment expectations
• Maintain accurate customer records
• Follow established processes
• Communicate changes or issues to the appropriate team members
• Help create a consistent customer experience

WHO WERE LOOKING FOR

Were looking for someone who knows how to communicate with people and enjoys solving problems.

You could come from:

• Inbound sales
• Inside sales
• Call center
• Customer service
• Home services
• Hospitality
• Retail sales
• Appointment setting
• Insurance
• Telecommunications
• Automotive
• Other customer-facing environments

You could be a strong fit if you:

• Have customer service, sales, call center, or related experience
• Communicate clearly and professionally
• Listen before making recommendations
• Ask effective questions
• Can explain information in a way customers understand
• Are comfortable discussing money and service options
• Can handle objections without becoming pushy
• Learn new products and services quickly
• Are comfortable using computers and CRM systems
• Can manage multiple customer needs throughout the day
• Are dependable and consistent
• Take ownership of your results
• Want your performance to influence your earning potential

EDUCATION & EXPERIENCE

• High school diploma or equivalent preferred
• Previous customer service, sales, call center, or home-services experience preferred
• Electrical industry experience is a plus but not required
• Training provided on Mister Sparky services and processes

THIS IS PROBABLY NOT FOR YOU IF...

• You want a job where you simply answer phones
• You dont enjoy talking with customers
• You dont like asking questions
• You avoid sales conversations
• You become uncomfortable discussing money or service options
• You dont want your performance connected to your earning potential
• You struggle with accountability
• You resist learning new systems or technical information
• You prefer to work without measurable goals
• You arent interested in helping customers find solutions

YOUR EARNING OPPORTUNITY

$25 PER HOUR BASE PAY

PLUS COMMISSION OPPORTUNITY

Your hourly pay provides a dependable base.

Your commission opportunity gives you the ability to increase your earnings based on performance.

The more effectively you help customers, create qualified service opportunities, and contribute to revenue, the greater your earning potential can be.

Commission is based on the companys established performance and compensation plan.

Your income doesnt have to stop at your hourly rate.

WHAT YOU GET

• $25 per hour base pay
• Commission opportunity based on performance
• Paid time off
• Health insurance
• Dental insurance
• 401(k)
• Training on electrical services and customer solutions
• Ongoing sales and customer-service development
• Consistent inbound customer opportunities
• Professional tools and technology
• Support from dispatch, operations, and field technicians

WHY JOIN THE APEX TEAM?

You wont be thrown into a call center and left to figure everything out.

Youll have:

• Consistent inbound customer opportunities
• Quality leads
• Clear expectations
• Defined processes
• Training and coaching
• Strong operational support
• Access to experienced field professionals
• Performance-based earning opportunity
• Opportunities to develop professionally
• A team focused on growth

Were building an organization that wants to become #1 in the Mister Sparky franchise system.

We want people who want to grow with us.

YOUR CAREER PATH

This position can be more than a call-center job.

As you develop your knowledge, customer skills, and sales performance, opportunities may expand into additional responsibilities within Sales, Customer Experience, Operations, or Leadership.

The goal is to develop people who can take on more responsibility as the company grows.

Inbound Sales Senior ISR Sales/Customer Experience Leadership

Your exact career path will depend on performance, capability, and available opportunities.

THIS IS YOUR OPPORTUNITY

If youre looking for a traditional call-center job where you:

Answer the phone.

Take a message.

Move to the next call.

This probably isnt it.

But if youre ready to:

Talk to customers.

Solve problems.

Learn a new industry.

Help homeowners make informed decisions.

Connect customers with skilled electricians.

Drive service opportunities.

Earn $25 per hour plus commission opportunity.

And build toward something bigger...

We want to meet you.

JOIN THE APEX TEAM

Apply today and show us what youre capable of.

OUR HIRING PROCESS

Apply - about 5 minutes

Complete a 15-minute questionnaire

Phone interview

In-person interview

Ride-along

We move fast. You could be interviewing within a few days.

Job Type: Full-Time

Hours: 40 hours/week

Experience: Customer service, sales, call center, or related experience preferred

Compensation: $45,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

• Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

• Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

• Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.