Highlights
The role involves reviewing accounts, researching customer issues, resolving inquiries, and providing excellent customer service in a call center environment. Description: Client is seeking an Inbound Fraud Representative to assist customers with potential fraud concerns.
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Job Title: Inbound Fraud Representative
Location: charlotte, NC 60-mile radius
Duration:03-month contract with potential hire
Description:
Client is seeking an Inbound Fraud Representative to assist customers with potential fraud concerns. The role involves reviewing accounts, researching customer issues, resolving inquiries, and providing excellent customer service in a call center environment.
Key Responsibilities:
- Handle inbound calls related to potential fraud issues.
- Review customer accounts, investigate concerns, and provide timely resolutions.
- Communicate clearly and build positive customer relationships.
- Identify problems and provide appropriate solutions.
- Use Microsoft Word, Excel, PowerPoint, and Outlook.
- Maintain a quiet, distraction-free remote work environment.
Required Qualifications:
- At least 24 months of customer service experience or equivalent military experience.
- Must reside within 60 miles of Charlotte, NC, for in-person training and occasional onsite activities.
- Intermediate computer skills.
- Availability to work evening hours and at least one weekend day.
- Ability to pass a background investigation and provide fingerprints.
- Must meet Section 19 of the Federal Deposit Insurance Act requirements.
Preferred Qualifications:
- 12+ months of banking or financial industry experience.
- 12+ months of virtual work experience.
- 12+ months of call center experience.
- Strong communication, listening, problem-solving, and decision-making skills.
- Excellent time management, organization, and customer service abilities.
- Ability to adapt to changing processes and accept coaching.
Contact:
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.