IN-IDOI-Renewal Coordinator
About the Job: This position serves as the Licensing Renewal Coordinator of the Indiana Department of Insurance (IDOI). The Licensing Renewal Coordinator is charged with the responsibility of maintaining state compliance with the laws, rules, policies, and procedures of renewal and reinstatement licensing of resident and non-resident insurance producers (agents/brokers) and consultants, and resident and non-resident Insurance agencies. The position accepts and reviews license renewal and reinstatement applications, including any civil, criminal, or administrative background documents, and makes determinations as to a candidate's eligibility for renewal of a license as governed through the laws, rules, and policies of the state. The position works with the IDOI Enforcement Division, Vertafore/Sircon, NIPR, FINRA, and other state departments of insurance verifying possible disqualifications on an individual or firm's record. The position also utilizes MyCase.in,gov, NIPR Attachments Warehouse, I-Site, Sircon for States, e-PAL, INBlZ, FINRA BrokerCheck, and other databases when reviewing renewal applications. The position processes license reinstatement waiver forms needed for producers to take the IDOI Laws & Regulations exam as a part of reinstating an expired license within one year of the license expiring. The position advises candidates on the reinstatement process and requirements and tracks a candidate's reinstatement progress. The position maintains the IDOI licensing renewal and reinstatement web pages at www.in.gov/IDOI. The position works with system vendors, such as Vertafore/Sircon and NIPR, in troubleshooting system errors; addressing insurance producer, consultant, or agency renewal/reinstatement concerns; and implementing system or process improvements. The position also manages all communications with internal and external stakeholders regarding producer, consultant, and agency licensing renewal/reinstatement questions, concerns, or initiatives. The position will review, along with manager, continuing education (CE) due-date extension forms and CE retirement exemption forms; and may serve as a back-up for the receptionist.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|
| Strong Customer Service experience in a business/professional environment. | Required | 2 | Years |
| Practical knowledge of MS Office, Word, Excel, Teams. | Required | 2 | Years |
| High School Diploma | Required | 0 | |
| Prior experience in the LAH/P&C insurance industry (Life, Accident & Health; Property & Casualty). | Highly desired | 0 | |
| Prior experience working in a call center setting. | Highly desired | 0 | |
Questions
| No. | Question |
|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | Please list candidate's email address. |
| Question3 | Please list the city and state where candidate currently resides. |
| Question4 | Candidate must be paid $$$ if selected for engagement. The provider markup for this position is 29%. Do you accept this requirement? |
| Question5 | Position is on-site, 40 hours per week, Monday thru Friday, 8:00am to 4:30pm with a half hour unpaid lunch. Do you accept this requirement? |
| Question6 | Candidate is required to undergo a driving record check (DMV) as part of the background check. Do you accept this requirement? |
| Question7 | Duration of engagement is expected through June 30, 2027, with possibility of extension. Do you accept this requirement? |