In-Home Major Appliance Diagnostics Technician (EPA Certified)

Do you see the pattern in every problem?

If you are the go-to troubleshooter and enjoy hands-on fixes, Sears Home Services in Columbus, OH, 43220 is looking for you. As an In-Home Major Appliance Diagnostics Technician, you will bring refrigerators, washers, dryers, dishwashers, and microwaves back to life while earning customer trust with clear, confident service.

Why this role

• Competitive pay: $18 - $30 / hourly base rate depending on experience, certification, and location
• Benefits that back you: medical, dental, and vision plans plus an employer-paid subsidy for dependent tier medical coverage under the Transform Health and Welfare Plan, up to $4,000 annually, prorated
• Save for tomorrow: 401k with 100% employer match on the first 3% of before-tax contributions
• More upside: performance bonuses and sales incentives
• Stability: steady, year-round work with cross-training across Sears’ wide product portfolio
• Growth: best-in-class instruction from Sears Technical Institute and a dedicated onboarding buddy
• Ready-to-roll: company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app that streamlines paperwork and provides technical assistance

Your impact

• Visit multiple customers daily to diagnose issues accurately and complete quality repairs
• Communicate findings and next steps in plain language to create a great experience
• Offer value-added solutions that improve cleanliness, comfort, and protection in the home
• Keep your truck organized and help manage parts efficiently
• Support other tasks as assigned

What it takes

• High school diploma or GED
• EPA Type I or EPA Universal certification
• Solid mechanical aptitude; skilled with testing and repair tools
• Prior appliance repair experience preferred
• Ability to follow directions and adhere to process for consistent quality
• Comfort using a smartphone for tasks such as ordering parts
• Valid driver’s license for the state(s) in which you work
• Travel readiness up to 100% and flexibility to work variable hours with required overtime
• Ability to read and apply technical content to solve problems and complete jobs
• Excellent verbal and written communication; ability to read, write, and speak English
• Physical readiness: constantly lift, carry, push, or pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs
• Constantly reach outward; handle and finger objects; stand, walk, sit, and type; frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl; occasionally reach above shoulder
• Ability to drive automatic transmission vehicle

Compliance requirement

• Successfully pass a background & drug screen

Ready to solve what others can’t?

Bring your curiosity, craftsmanship, and customer-first mindset. We will supply the training, tools, and support so you can do your best work every day.