ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Assist in managing day-to-day operations of the Implementation team.
- Supervise and serve as first point of contact for Implementation Specialists and Associates.
- Coach and support team members to help them meet departmental goals and exceptional customer service.
- Work with Director to measure the team's performance and productivity, and assure progress is consistent.
- Recruitment and training of team, selecting the right candidate, proper training, and providing ongoing support.
- Manage and coordinate project plans for all implementations
- Perform primary benefit design set up for new plans and clients and delegate tasks to implementation team.
- Manage and streamline customized implementations.
- Serve as primary point of contact for new large clients through the implementation phase
- Facilitate conference calls and communication between clients and other internal departments during the implementation phase.
- Maintain detailed documentation supporting all aspects of implementation
- Supporting the Director of Client Services to ensure that the department meets all company procedures and policies.
- Help to increase the efficiency of existing processes and procedures to enhance the departments productivity and efficiency.
- Travel to client locations as needed to provide implementation "go live" support
QUALIFICTIONS AND REQUIREMENTS
- Associate degree with at least two years of relevant experience, or an equivalent combination of education and work experience.
- Knowledge of PBM industry and healthcare experience preferred
- Proficient in Microsoft Office applications
- Supervisory of people experience
- Project management skills preferred
- Prior supervisory experience preferred
- Excellent organizational and time management skills
- Excellent telephone etiquette, verbal and written communication skills
- Ability to analyze, interpret and develop solutions effectively
- Excellent time management and organizational abilities.
PHYSICAL DEMANDS:
- Ability to sit for a minimum of (7) hours
- Ability to lift and/or move up to 20lbs
- Ability to multitask
The Perks of Joining Our Team:
We believe in taking care of our team. Youll enjoy a comprehensive benefits package designed to support your well-being and financial future:
- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
- Time to Recharge: Paid vacation and holiday pay.
- Focus on Your Wellness: We offer a robust Employee Wellness Program.
- Invest in Your Future: 401(k) with a company match.
- Support System: Employee Assistance Program provides confidential support and counseling.
- Get Rewarded for Referring Great People: Employee referral program.
Ready to start your rewarding journey with us? APPLY TODAY!
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com.
ProCare Rx is an Equal Opportunity Employer.