Implementation Specialist

JOB TITLE:  Implementation Specialist – JusticeTech

FLSA STATUS: Exempt

DEPARTMENT:  Justice Tech

REPORTS TO: Associate Director of Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION:  Hybrid/Shreveport, LA

TRAVEL:  Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand customer’s business processes
• Confirms environmental requirements and access
• Analyzes current state and future state to ensure features and functionality meets scoped requirements
• Installs databases and software and configures the solution to meet the customer’s needs
• Sets up and conducts solution demonstrations
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go-live, and post-go-live
• Resolves issues/bugs
• Migrates solution to production and performs post-production review
• Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition customer solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor’s degree in computer/software-related field or 2-3 years of software/IT customer service experience
• Excellent communication skills with the ability to build collaborative relationships
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Self-starter
• Detail-oriented
• Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience
• 3+ years’ experience in a software, training, and implementation environment
• 1+ years' experience with court projects