Implementation Specialist

The Role

As an Implementation Specialist, you own the customer journey from signed contract to fully live and adopted. You are the person who turns Enzo's promise into results inside each agency — configuring the platform, migrating data, training clinical and back-office staff, and making sure Enzo EHR and the full product suite run the way each customer needs them to.

This is a role for a home health insider. You have lived the referral-to-billing lifecycle, you know OASIS and PDGM cold, and you understand the clinical and regulatory realities our customers navigate every day. Your depth in the domain is exactly what makes implementations succeed: you can look at an agency's workflows, service lines, and payer mix and know how Enzo should be configured — because you have done this work from the inside. You sit at the intersection of our product, our customers' operations, and the clinical realities of home health.

What You'll Do

• Lead end-to-end implementations of Enzo EHR and the Enzo product suite (Intake, Scribe, QA, EHR), from kickoff through go-live and early adoption.
• Configure the platform to each agency's workflows, service lines, payer mix, and compliance requirements — applying your own home health expertise to recommend the right setup, not just replicate what the customer had before.
• Plan and execute data migration from legacy home health EHRs (Homecare Homebase, WellSky/Kinnser, MatrixCare, Axxess, Netsmart, and others), validating accuracy of patient records, OASIS assessments, plans of care, and billing data.
• Build and deliver role-based training for field clinicians, QA staff, coders, intake teams, and agency leadership, tailored to how each role uses Enzo day to day.
• Own the implementation timeline and project plan, coordinating internal teams and customer stakeholders to hit go-live dates.
• Serve as the primary point of contact during onboarding, translating clinical and operational needs into platform configuration and surfacing product feedback to engineering and product teams.
• Monitor early usage and adoption, stepping in proactively where teams need reinforcement to reach documentation, intake, coding, and QA targets — and using your domain judgment to catch issues before they show up in the data.
• Act as an internal home health subject-matter expert, helping Product and Engineering reason about OASIS-E, PDGM, HHVBP, and Conditions of Participation requirements as the product evolves.
• Document repeatable implementation playbooks and contribute to improving our onboarding process as we scale.
• Partner with Sales and Customer Success to ensure a smooth handoff into and out of the implementation phase.

What You Bring

• 5+ years in home health — in clinical operations, documentation, coding/QA, or software implementation — with direct, current experience in the space. This role calls for a domain expert, not someone ramping on home health for the first time.
• Deep working knowledge of the home health referral-to-billing lifecycle: intake and eligibility, OASIS-E assessment, ICD-10 coding, QA, plan of care, Notice of Admission, and claims.
• Fluency in home health payment and regulatory frameworks — PDGM, LUPAs, Home Health Value-Based Purchasing (HHVBP), CMS Conditions of Participation, Medicare/Medicaid and managed care, and, where applicable, Review Choice Demonstration.
• Hands-on experience with home health EHRs (e.g., Homecare Homebase, WellSky/Kinnser, MatrixCare, Axxess, Netsmart), ideally including implementation, data migration, or super-user/admin work.
• Strong project management skills and the ability to keep multiple implementations on track at once.
• Clear, confident communication with every audience in an agency, from field clinicians to owners and executives.
• Comfort with AI-driven and automated workflows, and the ability to explain them plainly to non-technical clinical staff.
• A customer-first mindset and genuine drive to see agencies succeed on the platform.

Nice to Have

• Clinical or coding credentials: RN, PT, or OT with home health field experience; or OASIS/coding certifications such as COS-C, HCS-D, HCS-O, or BCHH-C.
• Direct experience implementing or administering a home health EHR, at an agency or a vendor.
• Prior experience at a high-growth healthcare technology company.

Why Enzo

Trusted by top-performing home health agencies nationwide, Enzo delivers measurable results: documentation time under 25 minutes per visit, referral intake under 5 minutes, and 30 to 50% savings per episode of care. You will be the person who makes those outcomes real for each new customer, joining a team building the essential AI infrastructure for sustainable growth in home health.