Implementation Specialist

What we look for in a candidate for this role:Detail-oriented with strong time management; able to manage multiple projects simultaneouslyProven ability to drive client engagement and build strong relationshipsSkilled in conflict resolution and creative, results-oriented problem solvingStrong technical aptitude, including advanced Excel and CRM toolsExcellent written and verbal communication skillsHighly organized with strong follow-through and accountabilityPassionate about delivering exceptional customer serviceAbility to teach and support users with varying levels of technical proficiencyEffective at addressing customer needs while promoting organizational valuesDemonstrates strong work ethic and commitment to continuous improvementReceptive to feedback; thrives in goal-based, team-driven environmentsAble to work both independently and collaborativelyInnovative, resourceful, and proactive in approachResilient and positive when navigating challenges In addition to our family-like culture, Ahola provides a variety of perks and benefits. Implementation Specialist at AholaThe Implementation Specialist will work closely with the Sales, Training and Operation teams to ensure the high quality of implementations, evaluations, assessments needed to meet require timelines.

Implementation Specialist at AholaThe Implementation Specialist will work closely with the Sales, Training and Operation teams to ensure the high quality of implementations, evaluations, assessments needed to meet require timelines. An Implementation Specialist will provide support for all team members and projects.Why work at Ahola?Ahola, a third-generation family-owned business, brings more than 55 years of expertise in payroll, tax, and HR services, having supported over 10,000 small businesses nationwide. We pride ourselves on offering easy-to-use payroll and HR technology solutions coupled with personalized, dedicated support.At Ahola, we're more than just colleagues-we're a diverse team that embraces authenticity and camaraderie. We celebrate each other's achievements and support one another through challenges, fostering a positive and fun work environment that extends to our clients.What You'll Do as an Implementation Specialist at AholaImplements new client products and services as it relates to Aholas HCM platform.Uses multiple conversion programs or templates to load employee's data into isolved.Accurately enters all data, verifying totals to client's balance.Provide client support via phone or email.Helps identify and can articulate client needs.Provides continuous updates throughout the implementation process.Maintains and monitors all implementation timelines.Ensures all timelines are met.Identifies system issues and documents them in Ahola's tracking systems.Performs client satisfaction check post implementation.Maintains a strong, consistent working relationship with other departments.Provides in-depth client support.Stays current with all payroll, timekeeping, benefits, and tax laws.Attends company provided training and seminars provided by professional associations.Analyzes internal processes looking for ways to continuously improve internal processes.Asist with the development and implementation of best practice procedures for new Implementation Specialists.Performs other duties as assigned.The Experience You'll NeedAssociates Degree3-5 years of HCM, Benefits, Payroll, and/or Timekeeping experienceMinimum 2 years of payroll/HCM implementation experienceWill consider 5 years of experience in lieu of degree. What we look for in a candidate for this role:Detail-oriented with strong time management; able to manage multiple projects simultaneouslyProven ability to drive client engagement and build strong relationshipsSkilled in conflict resolution and creative, results-oriented problem solvingStrong technical aptitude, including advanced Excel and CRM toolsExcellent written and verbal communication skillsHighly organized with strong follow-through and accountabilityPassionate about delivering exceptional customer serviceAbility to teach and support users with varying levels of technical proficiencyEffective at addressing customer needs while promoting organizational valuesDemonstrates strong work ethic and commitment to continuous improvementReceptive to feedback; thrives in goal-based, team-driven environmentsAble to work both independently and collaborativelyInnovative, resourceful, and proactive in approachResilient and positive when navigating challenges In addition to our family-like culture, Ahola provides a variety of perks and benefits. Time OffCompany Paid Holidays (7 days)Paid Time Off (5 days)Accrued Tiered Vacation TimePaid Volunteer Time Off (3 days)Birthday Paid Time Off (1 day)BenefitsMedical, Dental, and VisionCompany-Paid Life Insurance and Short-Term DisabilityCompany-Paid Employee Assistance PlanPerksMonthly Employee Engagement EventsCompany-Paid Employee StoreFitness ReimbursementCompensationSemi-Annual Performance Bonuses401(k) with Employer Matching ContributionProfessional Development Reimbursement and Advancement Opportunities.The Interview ProcessPhone interview with Ahola HRIn-person interview with ManagementVirtual Interview with Department Team MembersQuestions about our Implementation Specialist role? Contact us at careers@ahola.com !The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.