Implementation Specialist

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

Position Overview

The Implementation Specialist ensures the successful onboarding and adoption of our Fourth solutions. As the customer’s primary point of contact, the role is responsible for system configuration, customer training and support, driving operational readiness, and ensuring a high-quality experience that maximizes employee adoption.

Primary Responsibilities
Own customer onboarding, making sure customers are ready for implementation and clearly understand what’s expected of them.

Key Skills and Competencies
Experience working directly with customers to understand requirements and solve problems through practical, technical solutions.

Preferred Experience and/or Qualifications
3–5 years of experience in a customer‑facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment.

Measures of Success

• Customer Readiness: Customers complete onboarding with confirmed readiness, clear responsibilities, and approved handover documentation.

• Implementation Efficiency: Early solution design, setup and accurate data collection and validation enable smooth project transition with minimal rework or delays.

• Reduced implementation friction through proactive planning and meeting SLAs for prompt customer response time

• Customer Experience & Value: Customers receive a positive implementation experience and demonstrate confidence and clarity in Fourth’s implementation approach.

Environmental and Physical Demands

• Prolonged periods of computer-based work

• Role requires extensive participation in virtual meetings across U.S. time zones

Fourth Benefits

Unlimited PTO!
Medical, Dental, Vision Insurance!

401k Match!

Parental Leave

Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.