Job type: Full time, Hybrid (3 or more days in office)
Office Location: 3131 Camino del Rio N, Ste 650, San Diego, CA 92108
Role Summary:
TEAM is looking for an exceptionally organized, highly accountable project manager to provide a top-tier experience for our largest new client onboardings. The Implementation Manager will report to the Senior Manager, Customer Success & Implementations, and will be tasked with managing the onboarding process for large-scale, high-profile client relationships. The Implementation Manager is expected to coordinate all steps of the onboarding process for accounts and employees based on internal and external deadlines, serve as a consultative expert to our new customers, and manage multiple client requests from various business lines. This individual will be critical in ensuring TEAM's ongoing success in growing relationships with new and existing partners alike by establishing trust with our clients from the beginning of their time with TEAM.
What you will do:
- Lead large-scale, high-profile client onboarding and implementation projects from kickoff through successful transition to ongoing service, including developing and managing project timelines, milestones, and deliverables; tracking progress; and communicating status updates to internal stakeholders and clients.
- Manage a high volume of client and employee onboarding requests, coordinating cross-functionally with HR, Client Partnerships, and service teams to ensure accurate execution and fulfillment of client-specific requirements.
- Develop and implement tools, processes, and strategies that improve implementation efficiency, scalability, and client experience.
- Build and maintain strong client relationships, serving as a trusted implementation partner and contributing to client retention and growth opportunities.
- Deliver exceptional client service by responding to inquiries in a timely, solutions-oriented manner and collaborating internally to resolve complex issues.
- Design scalable, compliant solutions that align with client needs while supporting operational efficiency and service delivery standards.
- Ensure all client customizations, implementation decisions, and service commitments are thoroughly documented and effectively communicated to ongoing service and support teams.
- Identify potential implementation risks, proactively develop mitigation strategies, and drive projects to successful completion within established timelines.