Implementation Manager
This position will provide end-to-end ownership of client implementations. This scope includes the implementation of clients, new file implementations, client renewals, and organizational initiatives to support ongoing operations. The successful implementation manager will have a strong sense of urgency and ownership to drive implementations and projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholders' needs and the strong desire to delight the client as well as exceed expectations.
Location: Dallas, TX | Hybrid 3x a week
Responsibilities:
Implementation
- Holistic Ownership of Implementation Internally & Externally
- Facilitating client, vendor, and internal implementation calls
- Developing successful project plans for implementation
- Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
- Updating stakeholders and the larger business on progress, risks, and critical milestones
Cross-Functional Coordination to Ensure Success
- Process documentation - Refining and updating SOP's and resources so that all team members can remain consistent in their delivery/approach to implementation
- Develop trackable metrics to measure successful launches
Accountable for Accuracy & Readiness of Launch
- Primary point of contact (internal & external) for operational projects related to implementation needs
- Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
- Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
- Internal Coordination - coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
- Create and manage process flows as well as internal and external documentation.
Requirements:
- Bachelor's degree required
- 3+ years relevant experience
- Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
- Proven working experience in project management and/or implementation
- Experience in processes and task management
- Ability to perform successfully in a high-pressure, fast-paced working environment
- Excellent problem solving and decision-making skills
- Solid organizational skills, including attention to detail and ability to multi-task
- Excellent verbal and written communication skills
- Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)
Strong Candidates Will:
- Critical thinking with problem solving skills
- Exceptional communication skills
- Strong decision-making abilities
- Teamwork
- Adaptability
- Business acumen
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave