About CohesionCohesion is a smart building technology company offering a suite of software products, AI solutions, and advisory services that integrates people, systems, and spaces for real estate, providing seamless solutions for modernized security access control, smart maintenance, enhanced people experiences, and energy management.About the PositionThe Implementation Manager is responsible for delivering successful client implementations from post-signature kickoff through go-live and stabilization. This role owns delivery execution, timelines, dependencies, and cross-functional coordination to ensure projects are delivered on time, within scope, and with high quality. You will work closely with internal delivery teams and external stakeholders to plan, execute, and drive implementation outcomes across a portfolio of client projects. This is a fast-paced, execution-heavy role that requires strong judgment, clear communication, and the ability to manage ambiguity across multiple workstreams. What you will doLead client and internal implementation meetings from kickoff through go live Define success criteria for go-live and manage the end-to-end delivery plan through launch and post-go-live stabilization Project governance and execution Build and maintain detailed project plans, milestone schedules, delivery forecasts, and implementation documentation Track decisions, changes, risks, and dependencies throughout the implementation lifecycle Run delivery cadences including internal standups, customer working sessions, status updates, and steering checkpoints focused on delivery progress Coordinate internal delivery workstreams including Implementation or Field teams, Integrations, Engineering, Product, Support, and Data as needed Identify resource needs, constraints, risks, and dependencies and escalate issues that impact delivery timelines or quality Act as the central point of coordination to unblock teams and maintain momentum Facilitate intake and validation of implementation requirements needed for configuration and deployment, including site details, access requirements, workflows, roles, and integration prerequisites Manage implementation-phase integration workstreams, including coordination with third-party vendors Track vendor timelines and oversee required security or compliance steps for deployment, testing, and cutover Coordinate test planning for user acceptance testing Manage readiness checkpoints, training requirements for launch, and go-live approval processes Lead go-live readiness reviews, cutover planning and execution, contingency planning, and coordination with operational stakeholders Track issue resolution through stabilization and ensure clear communication to stakeholders Use Monday.com as the primary project management tool to provide implementation status reporting and launch or stabilization summaries Required Qualifications 5+ years of experience in implementation or technical project management, delivery management, consulting, or a related client-facing execution role Proven experience managing complex, cross-functional implementations through go-live Strong project planning, organizational, and execution skills Experience coordinating technical and non-technical teams Excellent written and verbal communication skills with the ability to manage senior stakeholders High attention to detail with strong risk and issue management instincts Comfortable operating in a fast-paced, high-growth environment with shifting priorities Experience using project management tools such as Monday.com, Asana, Jira, or similar Desired Qualifications Experience working in smart building technology, proptech, enterprise SaaS, or systems integration environments Experience managing integrations, access control systems, or IoT-related deployments Experience coordinating third-party vendors during implementation Familiarity with security, compliance, or access control concepts Send US your ResumeWhat You Can Expect From CohesionCohesion is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States. Our benefits are designed to invest in our employees-and their families'-well-being, including investments in their health, happiness, and overall quality of life.Work-Life Balance:Paid Time Off (PTO):Enjoy a responsible unlimited PTO program after 3 months of employment.Remote WorkUp to 4 weeks annually of fully remote work.Hybrid Work Environment:Chicago-based employees work out of our bright and sunny HQ office Tuesday through Thursday, with snacks, drinks, collaboration space, and an outdoor patio overlooking the Chicago River.Professional Development and Culture:Collaborative Environment:Work in an open environment with optional creative brainstorming sessions for all employees.Annual All-Staff Gathering:Participate in a two-day mix of professional development and fun.Monthly Events:Enjoy an all-employee lunch per month, an all-employee breakfast per month, and monthly social events.At Cohesion, we see diversity and inclusion as a source of strength. We believe building trust and innovation are best achieved through diverse thought and practice. Individuals seeking employment at Cohesion are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Last updatedFebruary 10, 2026