Implementation Engineer III

Job Title: Implementation Engineer III

Location: Schenectady, NY (Onsite)

Duration: 6 Months

Work Mode: 100% Onsite

Summary:

• Working hours: 8am - 4pm, flexible.
• Possibility of extension, not guaranteed.
• Possibility of work hours being changed due to deployment work.
• The Digital Transformation & SmartShop Deployment Specialist will play a critical role in accelerating the digital transformation of the Schenectady manufacturing facility.
• Serve as a primary point of contact for SmartShop-related support.

Responsibilities:

• Serve as the primary resource for SmartShop-related questions, troubleshooting, and user support.
• Lead and facilitate training sessions for operators, supervisors, and salaried employees on SmartShop processes and best practices.
• Maintain a strong shop floor presence to support users, identify challenges, and reinforce effective system utilization.
• Support deployment planning, readiness activities, go-live execution, and post-launch stabilization efforts.
• Develop and maintain standard work, training materials, job aids, and user documentation.
• Act as a change agent by promoting adoption, addressing resistance, and helping teams successfully transition to new ways of working.
• Coach employees and leaders on digital tools, process changes, and best practices to ensure long-term sustainability.
• Gather user feedback and drive continuous improvement initiatives to enhance platform effectiveness and user experience.
• Partner with Operations, Engineering, Quality, Maintenance, and IT teams to support ongoing digital transformation initiatives and future system deployments.

Requirements:

• Familiar with Microsoft Suite.
• Education: Bachelor's in IT or engineering.

Technical Skills:

• Ability to balance strategic thinking.
• Ability to lead digital initiatives and influence cross-functional teams.
• Adaptive Communication.
• Comfortable working directly with shop floor personnel and building trust through frequent operational engagement.
• Creative Problem-Solving.

Preferred Skills:

• Experience with Manufacturing Execution Systems (MES).
• Proven ability to drive change and build stakeholder buy-in.