Application Programming Interface (API), Best Practices, Cost Control, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer/Client Research, Identify Issues, Microsoft Product Family, Onboarding, Pre-Sales, Presentation/Verbal Skills, Product Demonstration, Product Support, Sales Support, Startup, Technical Presentation, Technical Support, Technical Writing, Training/Teaching
Who We Are
iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification-reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.
We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk"s Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities-including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.
Core Responsibilities:
Pre-Sales (25%)
- Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects.
- Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups.
- Collaborate with senior specialist to understand client requirements and translate them into actionable solutions.
Implementation (25%)
- Assist in the implementation of iPiD's solutions, ensuring smooth onboarding and integration for clients.
- Work with clients to gather requirements and support technical setup, focusing on APIs and workflows.
- Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues.
- Document lessons learned and contributed to internal knowledge-sharing resources.
Customer Success (50%)
- Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction.
- Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD's solutions.
- Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion.
- Proactively identify and escalate client issues or risks to senior team members before they impact client experience.
- Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD's solutions.
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International Payments Identity (iPiD) Pte Ltd