Implementation Analyst I # 628

What we need…We're looking for an organized, customer-focused person who is eager to learn, enjoys problem-solving, and thrives in a collaborative environment. Must be a strong communicator with a positive attitude and the ability to manage multiple priorities while developing their technical and industry knowledge. This role serves as a key liaison between clients, vendors, and internal teams, helping financial institutions successfully implement products and resolve service requests.What's in it for you…COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

Hybrid schedules and ample paid time off allowing you work/life balance and flexibilityCustomized training and onboarding to support you in your first year at COCCRobust employee development programs aligned with career pathing objectivesCutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggetsGenerous PTO offerings, benefits and competitive compensationOn-site fitness centers, wellness incentives, and lifestyle spending accountsTuition ReimbursementOne-on-one career coachingDEIB initiatives championing inclusion and encouraging you to bring your whole self to workFinancial planning assistance with certified professionalsPeer recognition programs

What you'll do…

Serve as a liaison between clients, vendors, and internal COCC resourcesSupport client requests, product changes, and implementation activitiesManage and resolve day-to-day support casesConduct client meetings and manage follow-up activitiesGather information, troubleshoot issues, and provide solutions for routine client concernsProvide regular status updates and communicate progress to clientsManage and track multiple projects simultaneouslyPerform testing to validate product functionality prior to implementationCollaborate with internal teams to ensure deadlines and project objectives are metSupport successful product deployments and client onboarding activities

What you'll bring…

Bachelors degree preferred but will consider appropriate work experience and or certificationsStrong communication and interpersonal skillsCustomer-focused mindset with a commitment to service excellenceAbility to manage multiple priorities and stay organized in a fast-paced environmentProblem-solving skills and attention to detailAbility to work independently and collaboratively within a teamPositive attitude and team-oriented approachCommitment to process adherence and quality standardsDesire to learn and grow within the financial technology industry

Salary Range is $57-$77,200 per year. This role is hybrid onsite in Southington, CT