Role: Helpdesk Analyst
Location: 2 N. Meridian St. Indianapolis IN, 46204-Hybrid
Long Term Contract
Payrate:-$23.35/hr
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Collaborate with IT and data quality teams to improve deduplication processes and system performance.
· Collaborate with internal and external teams and assist on improving Data Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.
Required/Desired Skills
Skill
Required /Desired
Amount
Candidate Experience
Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
| Required
| 0
|
Experience in a helpdesk, data quality, or healthcare IT support role
| Required
| 4.5 Years
|
Experience with deduplication tools, data matching, or record linkage techniques
| Required
| 4.5 Years
|
Familiarity with immunization information systems
| Required
| 0
|
Strong analytical and problem-solving skills
| Required
| 0
|
Excellent communication and customer service abilities
| Required
| 0
|
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
| Desired
| 0
|
Knowledge of HL7 messaging and public health data standards
| Desired
| 0
|
Experience working with state or local public health departments
| Desired
| 0
|
Understanding of HIPAA and data privacy regulations
| Desired
| 0
|
About Us
We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.