Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia's skyline, arts scene and vibrant culture.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
Job Specific
- The LINC position is responsible for coordination and servicing of convention and group business
- Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
- Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
- Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
- Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group
- Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
- Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
- Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house
- Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
- Produce the Outdoor Event Report on a weekly basis
- Weekly maintenance (Engineering) reports/walkthroughs
- Reports to Engineering any items needing to be fixed/corrected
- Walk all room set-ups in advance, ensure they are correct
- Ensure all events are posted correctly on the Reader Board
- Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
- Regularly check on preparations and activities for all assigned group events
- Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
- Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
- Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
General
- Attends all appropriate hotel meetings and training sessions
- Promotes and applies teamwork skill at all times
- Is polite, friendly, and helpful to all guests, management and fellow employees
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Complies with hotel standard, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Ability to make decisions on imperfect information Bias toward action Decisiveness
- Other duties as assigned
Required Skills & Experience
- Exceptional knowledge and understanding of various banquet and food service techniques and standards
- Effective leadership, management, organizational and communication skills
- Exceptional guest service skills
- Ability to speak, read and write the English language
- Ability to stand, stoop, bend repetitively during entire shift
- Ability to work flexible schedule to include weekends and holidays
Other
- Must the Applicants Supply Their own Work Permit? Yes
- Bonus? No
- Position Categories: Meeting/Event Planning