Imaging Sales Coordinator I

At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabs contributes to cutting-edge research and real-world innovation.

Whether you're early in your career or bringing years of experience, you'll find opportunities to grow, take ownership, and make meaningful contributions from day one. We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture.

The Imaging Sales Coordinator (ISC) is responsible for processing orders by telephone, email or mail. The ISC checks that orders include the correct prices, discounts and product numbers and enters them into the company's ERP system. The ISC communicates directly with customers to provide order acknowledgement and potentially communicate and correct any pricing/part discrepancy on the order. To maintain the momentum of delivery, ISC communicates with manufacturing and logistics departments to agree on delivery dates and deal with the technical department to resolve any product or technical queries. The sales support representative maintains sales records and updates customer records. Although the location of the position is in Sterling, VA, from time to time it may be required to undertake duties at other Thorlabs locations.

• Oversee the Imaging Sales e-mail box, create and distributes sales leads in Microsoft Dynamics 365 CRM software.
• Process sales orders, quotes and inquiries from customers in a timely and professional manner.
• Manages fulfillment of sales orders, coordinates with the production and logistics department ship dates and logistics.
• Organize workflow to meet customer deadlines as well as meeting department goals and initiatives.
• Coordinate the quoting process throughout the different departments, including product management, lead times, and logistics.
• Attends to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Liaise with legal department regarding contracts, export control, and bids.
• Understand and appropriately use the company pricing system and policies.
• Review estimates and invoices for accuracy.
• Perform extra tasks assigned by manager when necessary.