Imaging Office Specialist

Summary:

Responsible for greeting patients, answering phones, appointment scheduling for multiple modalities / exams, disseminating accurate prep information and ensuring that all background information is available for walk-in and call-in patients. Perform basic PACS media room duties and handle payments.

Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
• Secure from walk-in patients, call-in patients, and from other medical personnel scheduling appointments the appropriate information according to the exam required, communicate accurate prep information back. Convey co-payment requirements as necessary.
• Prior to appointments, assemble vital information by securing all orders from outside facilities and from the Clinic. Retrieve operating reports from hospitals when needed.
• Act as cashier in handling payments and co-payments.
• Competently use all aspects of the radiology system as it relates to processing patients, scheduling exams, ICD-10 coding, and faxing. Competently use Athena and PACS systems for information retrieval, authorization verification and setting up special financial class arrangements as necessary.
• Provide training for new IOS Staff in the department and ancillary staff outside the department as needed.
• Escort patients to the appropriate department dressing area, and assist them in undressing, dressing, and using the restroom when necessary.
• Responsible for making sure medical record release form are filled out accurately by following HIPAA guidelines.
• Participate as requested by the department manager or supervisor in special projects and be actively involved in the ongoing review and improvement of department processes.

Education, licensure and experience:

• Medical Office Specialist certification or 3 years equivalent front desk clinic experience preferred.

Knowledge and skills:

• Good planning and organizational skills.
• Well-developed interpersonal and communications skills.
• Professional appearance and manner.
• Computer literate.
• Ability to work in stressful situations and the ability to negotiate effectively.
• Ability to work compatibly with physicians, patients, and other staff.