Image Service Center Representative

Summary:

• M-F 8:30-5p

Responsibilities:

• Assist physicians, technologists, and patients with retrieval, electronic filing, and creation of copying images onto CDs/DVDs.
• Process all Life Image/Powershare duties between the company and outside facilities.
• Receive Life Image exams on portal and in person to process and upload into PACS for Radiologists and requesting providers.
• Prepare CDs/DVDs, label them for identification, and deliver to clinics or mail upon request.
• Identify new studies, retrieve prior studies, and make them available to Radiologists for interpretation.
• Process ED, ICU, Trauma, OR surgical planning, inpatient, and outpatient requests for timely exam creation and image transfer.
• Locate images by requesting at outside facilities or film warehouse to ensure no delay in patient care.
• Operate printer to print x-ray reports and forward them to appropriate departments or persons.
• Electronically file imaging and reports according to established policies and procedures.
• Ensure imaging files return to the appropriate place retrieved from, such as film warehouse or outside facilities.
• Create CDs/DVDs for conferences or research purposes as required.
• Pull and discard inactive files at warehouse following policy and procedure.
• Perform related clerical duties, create orders for reference or secondary consult exams in RIS.
• Provide coverage to other areas, requiring knowledge of breast imaging film library operations and workflow.
• Answer telephone, refer calls, and transmit messages.
• Mail reports to outside ordering providers awaiting Radiologist reads.
• Provide customer service to ensure both external and internal customers receive films/CDs/DVDs and interpretation as required.
• Work in multiple systems to capture all information and prior exams for comparison reads.
• Retrieve patient prior imaging for comparison reads and proper diagnosis, specifically in the Breast Imaging department.
• Work closely with Radiologists to ensure they have the images needed without delays.
• Perform department and hospital annual competencies on time.
• Conform to hospital standards of performance and conduct, including patient rights and privacy.
• Utilize hospital’s Values for decision-making and facilitate the division’s hospital mission.
• Practice AIDET during all patient interactions.
• Follow established hospital infection control and safety procedures.

Requirements:

• HS diploma/GED.

Preferred Skills:

• Ability to read, write, and have knowledge of computer skills to retrieve, file, and process radiographic films/CDs/DVDs and reports.
• Interpersonal skills to interact effectively and professionally with physicians and Medical Center personnel.
• One month of on-the-job training to learn department policies and procedures.