Position Summary
EIG Services is a growing Intellectual and Developmental Disabilities (IDD) provider seeking an experienced Quality & Compliance Manager to lead quality assurance, regulatory compliance, licensing readiness, and continuous quality improvement across our residential and community-based programs. This leadership position is responsible for ensuring compliance with Pennsylvania Office of Developmental Programs (ODP) regulations, agency policies, and best practices while promoting a culture of accountability, operational excellence, and person-centered services. The Quality & Compliance Manager partners with Operations, Clinical Services, Human Resources, and Executive Leadership to support high-quality outcomes for the individuals we serve, maintain continuous licensing readiness, and drive organizational excellence as EIG Services continues to grow.
Essential Responsibilities
- Lead agency-wide quality assurance and compliance initiatives.
- Conduct routine audits of documentation, residential homes, and service delivery.
- Maintain continuous licensing readiness for all programs.
- Review incidents, investigations, and corrective action plans to ensure timely resolution.
- Monitor ISP implementation, documentation, medication administration, and regulatory compliance.
- Develop and deliver compliance-related training and coaching for supervisors and staff.
- Identify trends through audits and incident reviews and implement quality improvement initiatives.
- Prepare quality reports, dashboards, and recommendations for Executive Leadership.
- Collaborate with Operations, Clinical Services, and Human Resources to ensure compliance with all regulatory requirements.
- Stay current on Pennsylvania ODP regulations and industry best practices.
Qualifications
- Bachelor’s degree in Human Services, Healthcare Administration, Social Work, Nursing, or a related field required.
- Minimum of five (5) years of experience in the Intellectual and Developmental Disabilities field.
- Preferred three (3) years of experience in quality assurance, compliance, licensing, or operations leadership.
- Strong knowledge of Pennsylvania ODP regulations, including Chapters 6100, 6400, and 6500.
- Excellent organizational, communication, analytical, and problem-solving skills.
- Experience with electronic documentation systems, preferably Therap.
- Valid driver’s license with the ability to travel to agency locations.
Preferred Qualifications
- Master’s degree in a related field.
- Experience leading licensing inspections and corrective action planning.
- Certified Investigator, Medication Administration Trainer, or other quality/compliance certifications.
- Experience implementing quality management systems and performance improvement initiatives.
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Paid time off
- 401(k) with employer match
- Professional development and continuing education opportunities
- Supportive and collaborative leadership team
- Opportunity to make a lasting impact on the lives of individuals with intellectual and developmental disabilities
Join Our Team
If you are passionate about quality, compliance, and improving services for individuals with intellectual and developmental disabilities, we’d love to hear from you. Join EIG Services and help us build a culture of excellence, accountability, and person-centered care while supporting one of Pennsylvania’s fastest-growing IDD providers.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.