Overview:
The Clinical Supervisor of IDD services is a dynamic position that requires the ability to support a diverse IDD caseload. This position will supervise a team of Direct Support Professionals in the individual’s home, community and/or facilities. The person in the position will be expected to make decisions on a daily basis consistent with the organization's values. The position is typically full time salaried exempt.
Responsibilities:
ENSURE SERVICE QUALITY
- Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
- Monitor adherence to plan of care including utilization and service provision
- On-site, in-home visitation, depending upon service requirements to ensure
environmental safety and service compliance
- Review service documentation for billing and payroll daily
- Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
- Document progress and submit documentationin a timely manner based on payer and state requirements.
- Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
- Maintain current knowledge of state and federal regulatory and service requirements
SUPERVISION
- Create individualized supervision plans for staff and update as needed or required
- Provide regular, face-to-face supervision per supervision plans and service requirements
- Ensure staff are trained in person-specific competencies per service needs
- Evaluate performance, provide progressive coaching, including disciplinary action
- Coordination of service delivery to include persons served, family members, and staff
- Ensuring staff qualifications and competencies are current to provide services
- Approval of time documented for payroll and monitoring overall hours worked and employee status changes
PERSON CENTERED SUPPORTS and STAFFING
- Submit requisition for open coverage in iCIMS
- Interview screened candidates to determine best match for people served
- Coordination of family/recipient interviews
- Review and train staff on person specific competencies
- Scheduling authorized services for service recipient
SERVICE PLANNING/GOAL DEVELOPMENT
- Participate in collaborative team meetings to support the development of long-term goals and develop short range goals to align with long range goals.
- Develop support plan based upon needs, desires and preferences of person served
- Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
- Ensure documentation regarding progress towards goals per service requirements
- Communicate with the care team to ensure the plan meets the needs of the person served.
- Monitor utilization to ensure authorized units meet the person’s needs.
ADVOCACY SUPPORT
- Maintain current knowledge of service system and resources available to persons served
- Maintain current knowledge of the rights of persons served and support self-agency of persons served
CUSTOMER SERVICE
- Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
- Work collaboratively with internal support departments
- Maintain a positive and professional approach at all times
- Have open and effective communication skills in all situations and settings
- Maintain a strong work ethic to ensure preparedness and honesty
- Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services and their families.
Qualifications:
- Excellent verbal and written communication skills
- Proficient with standard office productivity software and tools
- Ability to work independently and as a part of a team and manage time effectively
- Valid Driver's License with Reliable transportation
- Acceptable background check
- Meet State Specific Requirements to supervise Direct Support Professionals (Paraprofessional)
- NC Requirement: Bachelor’s Degree in human services with two years of full-time with the population served; or Bachelor’s Degree in non-human service field with four years of full-time experience with the population served; or Master’s Degree in human services field with one year of full-time experience with the population served
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