Overview:
The Area Director oversees all service operations for their designated scope and monitors the quality and provision of services, including supervision of Clinical Supervisors and Program Managers in a single market, across multiple service lines; development, monitoring, and evaluation of direct reports to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.
Responsibilities:
ENSURE SERVICE QUALITY
- Oversee day to day operations in the assigned area to ensure that all phases of operations are conducted effectively, efficiently, and in a timely manner.
- Ensure implementation of policies and procedures.
- Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
- Monitor adherence to plan including utilization and service provision for market / service lines
- Monitor on-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
- Review service documentation reports for timeliness
- Communicate responsively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
- Ensure adequate crisis response capabilities, including after hours support Maintain current knowledge of state and federal regulatory and service requirements
MANAGEMENT & COLLABORATION
- Monitor program performance against established budget and growth targets Ensure efficient operations to include monitoring of expenses, pay rates for employees, and facility costs and maintenance
- Provide leadership and produce results in developing an increased range of services and an increased consumer base.
- Provide timely and effective communication and monitor stakeholder satisfaction with referring and authorizing agencies.
- Develop and maintain strong relationships from the front level through top management with payor sources and other key stakeholders.
- Serve as primary contact for payers and oversight agencies in the assigned region.
SUPERVISION
- Provide support and supervision to Qualified Professionals/ Clinical Supervisors and Program Managers in the region.
- Ensure paraprofessionals received the required clinical supervision to include:
- Individualized supervision plans for staff and update as needed or required
- Regular, face-to-face supervision per supervision plans and service requirements
- Ensure supervisory staff are trained in service and person-specific competencies
- Evaluate performance, provide progressive coaching, including disciplinary action
- Ensuring supervisor and manager qualifications and competencies are current
- Ensuring approval of time documented for payroll and monitoring overall hours worked and employee status changes as required.
STAFFING/MATCHING
- Support Supervisors and Managers in recruiting and onboarding new staff and providers
- Participate in recruiting, hiring, and onboarding processes and activities to support ongoing staffing
SERVICE PLANNING/GOAL DEVELOPMENT
- Participate in collaborative team meetings as needed to support the development of long-term goals
- Ensure plans are kept current and authorized by payer before service delivery, including all plan components and assessments
- Based on capacity in each office in this region, this position may be assigned a caseload and provide direct supervision to paraprofessionals and ensure provision of services for assigned clients.
EDUCATIONAL SUPPORT
- Maintain current knowledge of service system and resources available to persons served
- Be knowledgeable and communicate clearly internal processes to all concerned
- Maintain current knowledge of the rights of persons served and support self-agency of persons served
CUSTOMER SERVICE
- Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
- Work collaboratively with internal support departments
- Maintain a positive and professional approach at all times
- Have open and effective communication skills in all situations and settings Maintain a strong work ethic to ensure preparedness and honesty
- Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services
- This is not intended to be an exhaustive listing of duties and responsibilities. Other reasonable and related duties may be assigned.
Qualifications:
- Bachelor’s Degree in human services with two years of full-time, post-graduate experience with the population served;
- or Bachelor’s Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master’s Degree in human services field with one year of full-time, post-graduate experience with the population served
- Excellent verbal and written communication skills
- Proficient with standard office productivity software and tools
- Ability to work independently and as a part of a team and manage time effectively Reliable transportation
- Acceptable background check