ICM Regional Coordinator

POSITION SUMMARY:

The Regional Coordinator leads a team of recovery specialists, senior lead case managers and lead case managers whose primary goals are to improve clinical linkages from one level of care to another; provide holistic services to maximize the likelihood of client success; decrease the ineffective use of acute treatment Services; ensure successful client treatment outcomes and ensure the client receives quality treatment services in an appropriate treatment setting.  This position is also responsible for supervision related to all cases assigned to recovery specialists in the region, to work with Quality Systems Specialist assigned to the region, to oversee and monitor case management activity of all client cases within the region.   Responsibility may include providing case management coverage and for small caseload of active cases. 

The Regional Coordinator is the primary contact with regional behavioral health providers and regional DMHAS teams. Position is based in the assigned region.  This is a hybrid position with time spent in the community and work from home and occasional in-person attendance at meetings in the main office in Middletown as required. Will also be required to cover other regions during staff absence. This position will require transportation of clients in your own vehicle. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

• Direct supervision of Recovery Specialists, which includes, but is not limited to providing individual supervision to all case managers in region; provides weekly or biweekly group supervision to all regional case managers; provides orientation, on-going training, and feedback to staff; reviews case managers caseloads and activities related to caseloads and make recommendations related to quality and effectiveness of interventions; insure that all interventions are appropriately documented in the electronic case record; work with staff to identify and manage clients with high-risk behaviors; assesses and addresses areas needing improvement; review and approve all case managers requests for client discharge or transfer;
• Administrative duties may include, but not limited to, participating in the planning and development of the service delivery system and implement identified program changes; support the overall functioning of the GA Behavioral Health and GAICM program; participate in hiring process of new personnel; liaison with the Recovery Supports Program for regional administration and distribution of gift cards and other basic needs; liaison with community providers and social service agencies to develop and maintain collaborative relationships; monitor staff activity and productivity in electronic medical record; keep program manager informed of all significant client or program related issues; complete reports as requested; review all critical incidents; attend agency-sponsored or recommended in-services, outside workshops, conferences and meetings; carry a small caseload of clients and transport clients in your own vehicle.
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
• Use a GPS-based app to track all your business related driving throughout the day.
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
• Performs other tasks/responsibilities as required to support the business operations.

SUPERVISORY DUTIES AND RESPONSIBILITIES:

Responsible for the supervision/management of staff assigned.  This includes; but is not limited to establishing and maintaining a working environment conducive to positive morale and teamwork; recruit and hire qualified employees; provide orientation and on-the-job training for staff.  Establish short and long term goals that are both measurable and obtainable to meet contract requirements and ensure that these expectations are clearly communicated and understood by all direct and indirect reports.  Review and approve all applicable timesheets.  Oversee the daily responsibilities of direct reports to ensure that ABH® policies and procedures are being followed and the program/department goals are being met.  Provide year-round feedback to employees, counseling, coaching, and training resources and support as necessary.  Refer performance concerns/issues to next level Managers & Human Resources Department for advice, next steps and appropriate action. Complete timely staff performance evaluations outlining clearly defining goals/expectations, secure applicable signatures/approvals and process paperwork.

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Master’s Degree required;
• Clinical license desired;
• 4 +  years of demonstrated working experience working with behavioral health clients preferred
• At least one year in a supervisory capacity;
• Possess mastery of the principles and practices involved in delivering outreach based case management services to a behavioral health population with primary disorders related to substance abuse. 

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated ability to supervise staff for effective and efficient service delivery;
• Demonstrated leadership, organization and planning skills;
• Must have valid Connecticut driver’s license, reliable transportation and carry insurance coverage of $100,000/$300,000/$100,000;
• Must be willing to provide community-based services with significant travel;
• Must be willing to respond to company cell phone during regular work hours and potentially provide after-hours cell phone coverage;
• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
• Strong written and verbal communication skills required.
• CANDIDATE MUST RESIDE IN CONNECTICUT