Ice Rink Shift Supervisor

Work is primarily outdoors during winter conditions and may involve cold temperatures, wind, precipitation, wet or slippery walking surfaces, crowds, music and evening hours. Assists with scheduled programs, themed skating sessions and special events, including crowd flow, staff assignments, vendor coordination within approved areas and routine announcements.

Job Title: Ice Rink Shift Supervisor

Department: Recreation

Reports To: Designated Recreation Supervisor or Designee

Rate of Pay: $20.00 per hour; potential one-time $200 attendance bonus

Employment Type: Part-Time, Contract (Approximately 8–14 Hours per Week)

FLSA Status: Non-Exempt

Anticipated Season: December 4, 2026, through January 3, 2027 (subject to operational needs and weather)
 

Nature of Work

This is a temporary, part-time contractor opportunity supporting the City of Martinsville's outdoor ice skating rink in Uptown Martinsville. The Shift Supervisor serves as the on-site shift lead, directing rink attendants and coordinating guest services, safety procedures, rental operations, opening and closing tasks, and special events. The Shift Supervisor provides hands-on assistance during busy periods and communicates operational concerns to designated City staff.

The contractor should anticipate providing approximately 8–14 hours of services per week, primarily Thursday through Sunday afternoons or evenings, with occasional holiday or special-event assignments. Scheduling and service hours may vary based on weather conditions, attendance, rink conditions, and operational needs.
 

Examples of Work
 

• Leads assigned rink attendants during each shift, distributes work assignments, coordinates breaks and provides coaching on customer service, safety and operational procedures.
• Oversees opening and closing procedures, including checklists, facility readiness, rental-equipment inventory, posted signage, supplies and securing the site.
• Monitors rink operations and guest activity; ensures staff communicate and consistently apply skating rules, capacity limits and approved safety procedures.
• Inspects public areas and coordinates routine safety checks of the skating surface and rental equipment; reports hazards and arranges authorized maintenance support.
• Acts as the initial point of contact for guest concerns, disputes, lost property and other operational issues; refers unresolved or serious matters to designated City staff.
• Coordinates response to injuries, emergencies and unsafe conditions in accordance with training and City procedures; calls emergency services as appropriate and documents incidents.
• Oversees guest check-in, admissions, waiver procedures, skate rentals and point-of-sale activity; verifies transaction and end-of-shift cash-handling records when assigned.
• Tracks basic attendance and supply usage, checks equipment condition, completes shift reports and communicates maintenance needs, schedule concerns or incidents to City staff.
• Assists with scheduled programs, themed skating sessions and special events, including crowd flow, staff assignments, vendor coordination within approved areas and routine announcements.
• Performs attendant duties as needed, including fitting and sanitizing skates, assisting guests, maintaining clean public areas and other related tasks.

 

Minimum Qualifications
 

• Ability to direct a small team, prioritize work, use sound judgment and remain calm during busy or unexpected situations.
• Ability to communicate clearly and professionally with children, families, employees, event partners and the public.
• Ability to understand, apply and explain safety rules, cash-handling procedures and written operational instructions.
• Basic organizational, recordkeeping, arithmetic and point-of-sale skills; ability to document incidents accurately.
• Ability to work with limited on-site supervision and to contact the proper City representative when an issue exceeds assigned authority.
• Prior supervisory, recreation, event operations, retail or customer service experience preferred. Prior ice rink experience is helpful but not required; training will be provided.

 

Tools and Equipment Used

Rental skates and sizing supplies; skate-cleaning and sanitizing materials; ticketing and point-of-sale equipment; two-way radios or other communication devices; attendance forms, incident reports, checklists, signage, safety supplies and basic cleaning tools. Specialized ice-maintenance or powered equipment may be operated only by employees who are specifically trained and authorized.
 

Physical Demands

The contractor should anticipate frequent standing and walking while providing services and may need to bend, reach, carry supplies, and occasionally lift or move items weighing up to 25 pounds. Activities may involve working around ice and wet or slippery surfaces. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the engagement.
 

Work Environment

Work is primarily outdoors during winter conditions and may involve cold temperatures, wind, precipitation, wet or slippery walking surfaces, crowds, music and evening hours. Operational hours may be adjusted or canceled for weather, safety, maintenance or other City needs.
 

Special Requirements
 

• Must be available for an estimated 8–14 hours per week, including assigned evenings, weekends and holiday or special-event shifts during the operating season.
• Must attend required orientation, safety and incident-response training before serving as the lead on a shift.
• Successful completion of required pre-employment screening and background check is a condition of employment.
• Attendance Bonus: A one-time $200 attendance bonus may be available to employees who satisfy written attendance and punctuality requirements approved by the City. Eligibility, excused absences, and payment timing will be provided before the season. The bonus is not guaranteed.

 

Disclaimer

Duties, hours and assignments may be adjusted to meet the operational needs of the City.

Background Check Requirement
Completion of a background check is required as a condition of employment.

Equal Opportunity Employer
The City of Martinsville is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Drug-Free Workplace
The City of Martinsville is a Drug-Free Workplace. Post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when the criteria outlined in City policy are met.

E-Verify
The City of Martinsville participates in the Federal E-Verify Program.

Work Authorization
The City of Martinsville is currently unable to provide visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future.

Recruiting Agencies
The City of Martinsville does not accept unsolicited resumes from staffing agencies, search firms, or independent recruiters. Resumes submitted without a signed recruiting agreement for a specific position will become the property of the City, and no placement fee will be paid.