ICE OPERATIONS MANAGER - McCormick Tribune Ice Rink in Millennium ParkSports Facilities Management, LLCLOCATION: Chicago, ILDEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: SEASONAL FULL-TIME (EXEMPT) ABOUT THE COMPANYMcCormick Tribune Ice Rink in Millennium Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. McCormick Tribune Ice Rink in Millennium Park is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARYThe Ice Operations Manager will be responsible for the overall management and maintenance of the facility. This position provides direction, training and development opportunities to front-line supervisors and part-time staff. This role will work closely with outside leaders to successfully accomplish these responsibilities.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Oversees front-line managers/supervisors to ensure compliance with SFM policies and additional applicable lawsSupervise and coordinate daily operations of the ice venue, including ice maintenance, scheduling, and facility managementTrains and develops ice resurfacer operators to ensure safe and clean ice cutsEnsure the ice surface is properly maintained, including ice resurfacing, checking for quality, and addressing any issues promptlyOversee the setup and teardown of events, including hockey games, public skating sessions, and private rentalsOversee effective communications with event or rental owners pre and post event Participates in planning/strategic meetingsAssists with labor law compliance and adherence Be on-site as needed and take responsibility for the various aspects of managing personnel and productionBuilds an overall understanding of the rental agreements in the company portfolio, their operational aims, and their revenue streamsEnsures all guidelines are being met pertaining to health & safety, quality control, expense management, security, procedures, and facility maintenanceConduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulationsCoordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipmentOversees proper cash handling procedures Assist with venue sales and business developmentSupports hiring, training, and education of staff on proper safety proceduresMonitors team scheduleAssists in developing and managing budgets, and exercises control in expense management and facility maintenancePromotes company culture and expectations to staffContributes to Facility Business Plan and executionGives final operational approval for rentalsOversees proper reporting of inventoryServes as MOD as neededAll additional tasks assigned by managementMINIMUM QUALIFICATIONS:3-5 years of experience as an ice resurfacer operator required3-5 years of experience in a leadership role in operational management required1 or more years of facility maintenance experience preferred CIT Certification preferredMust have excellent interpersonal, project management and problem-solving skillsMust be a team playerMust have excellent verbal and written communication skillsMust have excellent computer skills, including Word, Excel, PowerPoint, etc.Must be able to work flexible schedules including weekends, nights, and holidaysWell organized, efficient, flexible, and able to meet deadlinesAble to cope with many tasks at once and work to tight schedules WORKING CONDITIONS AND PHYSICAL DEMANDS:Will be required to sit or stand for extended periods of time Must be able to lift 50 pounds waist highMust be able to work in cold and inclement weather for prolonged periods of time May be required to squat, stoop or bend
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