ICAM Sustainment Analyst
ITC Digital Solutions is seeking an experienced ICAM Sustainment Analyst to support the ongoing operation, maintenance, and improvement of enterprise Identity, Credential, and Access Management (ICAM) systems. This role is responsible for ensuring the reliability, security, and efficiency of identity services across diverse technology environments, including on-premises, cloud, and hybrid platforms. The analyst will play a key role in maintaining secure access, supporting users, and enhancing overall identity management operations.
Key Responsibilities
- Manage daily operations, maintenance, patching, upgrades, and system health for ICAM platforms.
- Troubleshoot and resolve complex identity, authentication, synchronization, and certificate-related issues.
- Support key identity technologies, including Active Directory, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
- Maintain PKI services, certificate management processes, and PIV/CAC integrations.
- Monitor system performance, availability, and capacity; implement proactive alerting and reporting.
- Develop and maintain runbooks, disaster recovery plans, and operational procedures.
- Partner with cybersecurity teams to remediate vulnerabilities and maintain compliance.
- Recommend and implement service improvements to enhance reliability and efficiency.
Required Qualifications
- U.S. Citizenship is required.
- Active U.S. Government Secret or higher-level government security clearance.
- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or related field.
- Minimum 3-5 years of experience supporting enterprise ICAM or identity management environments.
- Active CompTIA Security+ CE or equivalent DoD 8570/8140 IAT Level II certification.
- Strong troubleshooting, analytical, and incident response skills.
Technical Requirements
- Experience supporting identity platforms such as SailPoint, Ping Identity, BeyondTrust, Radiant Logic, Microsoft Entra ID, Active Directory, or ADFS.
- Knowledge of SAML, OAuth 2.0, OIDC, LDAP, PKI, and X.509 certificates.
- Experience administering Windows and Linux servers and supporting web services (IIS, Apache, NGINX).
- Familiarity with Oracle, SQL Server, or PostgreSQL databases.
- Experience supporting Federal ICAM (FICAM) or DoD ICAM environments.
- Automation and scripting experience with PowerShell, Bash, or Python.
- Experience supporting cloud-based identity services in AWS, Azure, or Google Cloud, including containerized environments.