We are requesting candidates with hands on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.
Core Technical Support Experience
- Tier 1 / Frontline Technical Support
- Troubleshooting cable, internet, and voice services
- Diagnosing connectivity and service issues using structured problem solving tools
- Root cause analysis for repeat or chronic service issues
- Coordinating repairs and escalation when necessary
- Networking & Connectivity
- TCP/IP configuration, verification, and troubleshooting
- Modem resets, re provisioning, and service activation
- IP address provisioning and management (add/delete multiple IPs)
- Basic network diagnostics and service validation
Systems & Endpoint Support
- Installation, configuration, and support of:
- Desktop/workstation hardware and software
- Network printers
- Anti virus solutions
- Administration of:
- Shared folders and file systems
- User files and directories
- Device drivers and peripheral hardware
- Small office networking support (LAN setup and maintenance)
Tools & Applications
- Experience working with customer support and ticketing tools
- Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
- General desktop and operating system support
Customer & Business Interaction
- High volume, customer facing support role with strong communication skills
- Ability to handle:
- Troubleshooting and repair coordination
- Billing and service inquiries
- Retention focused customer interactions
- Experience supporting both internal users and external customers
Ideal Background
- Experience in telecommunications, ISP, or managed service environments
- Comfortable supporting small office or departmental IT environments
- Strong multitasking ability in fast paced support settings
- Customer service oriented with technical problem solving capability