IAM Architect

The ideal candidate will be responsible for maintaining and supporting first-party (1P) privacy solutions, resolving operational issues, and ensuring smooth functioning of privacy platforms. We are seeking an experienced IAM Architect with over 10 years of experience to support and manage enterprise privacy and identity-related services.

<.>Job Title: IAM Architect

Location: Indianapolis, IN (Onsite)

Experience: 10+ Years

Job Description

We are seeking an experienced IAM Architect with over 10 years of experience to support and manage enterprise privacy and identity-related services. The ideal candidate will be responsible for maintaining and supporting first-party (1P) privacy solutions, resolving operational issues, and ensuring smooth functioning of privacy platforms.

Key Responsibilities

• Serve as the primary point of contact and Tier 1 support for all first-party (1P) privacy services.
• Manage and support DataGrid, DSR Services, DataScan, DataMap, and Insights Reporting.
• Oversee the maintenance and operation of the IcM Data Agent for manual DSR requests.
• Manage and resolve incidents (IcMs) assigned to the Data Agent Support team.
• Respond to privacy-related queries through Email, Stack Overflow, and IcM.
• Create and update Technical Support Guides (TSGs) and operational documentation.
• Review and correct documentation issues reported by customers.
• Monitor team performance using metrics and prepare monthly improvement reports.
• Support privacy partners by providing guidance and promoting awareness of privacy services.
• Collaborate with cross-functional teams to improve privacy operations and service delivery.

Required Skills

• 10+ years of experience in IAM or Privacy Architecture.
• Strong expertise in DataGrid.
• Experience with DSR Services.
• Hands-on experience with DataScan.
• Knowledge of DataMap.
• Experience with Insights Reporting.
• Strong incident management and troubleshooting skills.
• Excellent documentation and communication skills.
• Experience supporting enterprise privacy and identity management platforms.

Top Skills

• DataGrid
• DSR Services
• DataScan
• DataMap
• Insights Reporting

Minimum Experience Required

• 10+ years of relevant IAM Architect or Privacy Architecture experience.