IAD Training and Compliance Manager

Demonstrated ability to direct and provide advice on the use of process excellence and system design methodologies and tools to investigate and determine root cause, assess compliance risk and establish comprehensive and effective actions plans. Demonstrated ability to effectively collaborate and partner with all levels of management in corporate and division level sites while maintaining an appropriate assertive style is critical.

Overview:

 

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   

 

Job Summary 

Training and Compliance Manager is responsible to train, monitor and evaluate performance of employees while ensuring company and customer service standards and policies are met.

 

The expected pay rate is $75,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 

 

Your activities 

Quality, Health, Safety & Environmental (QHSE):

• Serve as the station's Quality, Health, Safety, and Environmental (QHSE) representative by partnering with the Regional QHSE team to ensure compliance with all company, customer, airline, TSA,FAA, OSHA, and regulatory requirements.
• Monitor station safety performance through QHSE reporting, corrective action tracking, and compliance audits.
• Manage and close all QHSE corrective actions, audit findings, and safety observations within established timelines.
• Generate, review, and distribute monthly and ad hoc QHSE compliance reports, identifying trends and recommending corrective actions.
• Create, document, and manage OSHA incident cases, ensuring proper reporting, investigation, corrective actions, and regulatory compliance.
• Conduct workplace safety inspections, hazard assessments, and risk evaluations while promoting continuous improvement initiatives.
• Provide routine health and safety communications, toolbox talks, and safety updates to employees and leadership.
• Partner with Operations, Human Resources, and Regional QHSE leadership to maintain a strong safety culture and improve operational performance.

Compliance:

• Ensure all cargo screening methods remain compliant with TSA, airline, customer, and Swissport security requirements.
• Monitor compliance with all screening procedures and regulatory requirements through audits, observations, and performance reviews.
• Investigate compliance deficiencies and implement corrective action plans to ensure continued regulatory compliance.
• Working with UA customer in closing out any CAPA, findings, and Audit Preparedness.
• Maintain all compliance documentation, training records, and audit documentation in accordance with company and regulatory standards.
• Support internal audits, external audits, customer audits, TSA inspections, and regulatory reviews.
• Monitor Regulatory and mandatory training compliance. Also Support LMS efforts.
• Conduct ongoing reviews of employee documentation and operational processes across both Import and Export facilities to ensure compliance, accuracy, and operational efficiency.
• Monitor and audit all documentation and operational procedures completed by employees in both the Import and Export buildings to ensure compliance with company, customer, and regulatory standards.

United Airlines & Swissport Training:

• Successfully obtain and maintain certification as a United Airlines (UA) STC Instructor and Screening Instructor.
• Maintain all required instructor certifications for both Swissport and United Airlines.
• Deliver United Airlines and Swissport training programs in accordance with all company and airline standards.
• Ensure all United Airlines and Swissport training curriculums remain current, compliant, and accurately documented.
• Coordinate initial, recurrent, remedial, and regulatory training requirements for all operational employees.
• Maintain training records and ensure employees meet all qualification and recertification requirements.

Training Delivery:

• Deliver instructor-led classroom training, virtual instructor-led training, hands-on operational training, and on-the-job coaching.
• Evaluate employee competency through written assessments, practical evaluations, and performance observations.
• Provide coaching and mentoring to employees to improve operational performance and regulatory compliance.
• Develop and implement training improvement initiatives based on operational trends, audit findings, and safety performance.

Operational Support:

• Demonstrate flexibility to provide training support across all shifts, including days, afternoons, nights, weekends, and holidays based on operational requirements.
• Support station operations by providing on-floor guidance during operational changes, new process implementations, and compliance initiatives.
• Work collaboratively with Operations, Cargo Management, Regional Training, Regional QHSE, Human Resources, and UA airline partners to ensure operational excellence.

Reporting & Continuous Improvement:

• Analyze compliance, safety, and training performance metrics to identify trends and improvement opportunities.
• Develop action plans to improve compliance scores, training completion rates, and safety performance.
• Prepare executive reports and presentations for station leadership and Regional Management regarding compliance, training, safety performance, and regulatory initiatives.
• Promote continuous improvement through process evaluations, employee feedback, regulatory updates, and best practice implementation.

Analytics, Reporting and Success Measurement:

• Support Swissport Compliance Training metrics and reporting requirements, including:
• Generation of monthly Compliance reporting
• Performance of data analysis to drive evolution of training metrics reporting
• Performing ad-hoc reporting and data analysis related to training data.
• Effectively communicate and partner with Compliance Training teams across all LOBs andRegions to achieve the above.
• Develop framework, to centralize the tracking, reporting and analytics of compliance training requirements in relation to changing regulatory and business requirements.
• Create training services dashboard, summarizing training compliance, program implementation and quarterly training forecast
• Identify opportunities to streamline compliance curriculum by achieving carrier sign-off of SPI curriculum.
• Training schedule tracking and forecasting
• Success measurement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• Hold U.S Citizenhip
• Bachelor's degree in business (e.g. Project Management, Business Management, Human Resources Management, training and development or related field preferred or equivalent experience
• Minimum of 3 years supervisory/management experience or equivalent
• Proven written and verbal communication abilities; proficiency with computer applications, including Microsoft Office suite
• 3+ years quality, compliance and regulatory experience, Aviation experience preferred
• 3 + years project management experience preferred
• Demonstrated ability to direct and provide advice on the use of process excellence and system design methodologies and tools to investigate and determine root cause, assess compliance risk and establish comprehensive and effective actions plans
• Effective Project Management, Communication and Organizational Skills Are Essential
• Demonstrated ability to effectively collaborate and partner with all levels of management in corporate and division level sites while maintaining an appropriate assertive style is critical
• Works effectively in a matrixed organization, managing by influence and not authority

What we offer 

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation!