Program Manager

Duration: Full-time

Clearance Required: Active Top Secret clearance

Certification Required: PMP, CISSP

Roles and Responsibilities:

• The selected candidate will provide leadership and oversight for enterprise-wide IT support services supporting the National Defense University (NDU). The role focuses on ensuring secure, reliable, and high-performing IT operations while supporting evolving mission requirements.
• Managing and overseeing enterprise IT operations and support services
• Ensuring 24x7x365 system availability, security, reliability, and connectivity
• Supporting network operations, infrastructure, cloud services, mobile devices, AV systems, SharePoint, storage, backup, and application support
• Monitoring and resolving network and system issues while ensuring compliance with DoD standards and policies
• Managing infrastructure and application vulnerability remediation efforts.

• Developing and maintaining Integrated Master Schedules (IMS), staffing plans, quality control plans, and monthly status reports
• Leading program management activities using industry best practices such as PMBOK, ITIL, Agile, and Design Thinking methodologies
• Coordinating project planning, performance metrics tracking, reporting, resource management, and strategic IT initiatives
• Supporting a diverse NDU stakeholder community consisting of faculty, staff, students, and remote users worldwide
• The environment supports a user base ranging from approximately 1,000 to 2,000 personnel across onsite and remote operations.