| Location | DC |
What You Will Do
Manage your help desk queue, prioritize requests, and keep users informed from initial diagnosis through resolution.
Diagnose and repair Chromebooks, laptops, and desktop computers; resolve hardware, software, and wired and wireless connectivity issues.
Provide in-person and remote support to staff and students using Windows, ChromeOS, macOS, iOS, and Google Workspace for Education.
Deploy and image Windows workstations; support user accounts & device management across district platforms.
Support classroom and office technology, including SMART Boards, projectors, displays, casting devices, network printers, copiers, and 3D printers.
Troubleshoot audio, video, and streaming issues in Google Meet, Zoom, and virtual learning environments.
Configure, test, and maintain LAN/WAN services in coordination with the IT team.
Maintain accurate inventory, service records, and technical documentation; help improve procedures and recommend equipment purchases.
Coordinate repairs and follow-up with vendors, shipping providers, and school personnel; assist teammates and perform other assigned duties.