Location: River Region, LA
Area Served: Reserve, LaPlace, Thibodaux, and surrounding River Parish communities.
JOB SUMMARY:
The essential function of the Residential I&R Technician is pre-wiring, installing, programming, and maintenance of products and services ordered for structures under construction, prior to and after placement of walls/ceilings, as well as, existing structures for telephones, data circuits, cable television, phone and cable jacks, speaker, antennas, and voice activated systems
ESSENTIAL FUNCTIONS
- Receives tasks assignments from manager, supervisor, coordinator, or the dispatch center
- Installs, moves, and modifies telecommunications and related equipment, according to service/job order specifications, standards, and procedures
- Diagnoses equipment malfunctions
- Repairs data, voice, cable TV, and security services
- Maintains and reports accurate records of hours and materials used; coordinates with Accounting, Customer Service and other departments on service installations and changes to update records
- Processes detailed paperwork and/or electronic records
- Reports and monitors service/job order changes
- Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications
- Trains the customer on system use and how to obtain system maintenance if needed
- Runs service calls and documents, compiling client history and determines appropriate approach
- Maintains and troubleshoots systems
- Pre-wire low voltage wiring in structures during construction phase to N.E.C. standards without supervision also complies with RUS specifications, industry standards, safety rules and regulations and company policy
- Terminates various low voltage wiring including RG-6, RG-59, Cat-5, and speaker wire
- Use wire trouble shooting tools such as tracer/toner and continuity testers, DSAM meters, Sidekick 7B meters, and volt meters
- Read blue prints
- Read product material for product knowledge advancement
- Connect and trouble shoot single and multi-zone speaker distribution systems
- Understanding of frequency response
- Understanding of HDTV and Digital surround formats
- Connect and trouble shoot high end multi-zone audio/video distribution systems
- Configure and program touch screen based whole house control systems. Interface to other subsystems including alarm systems, lighting control, HVAC control, entry control, and automation systems
- Works with central office in the installation and repair of special circuits
- Other duties as assigned
KNOWLEDGE & SKILLS:
- Perceives color and depth accurately
- Possesses reading, writing, mathematical, and comprehension skills; requires legible printing talent
- Requires ability to operate mechanical and electrical equipment including PCs, laptops, tablets, and smartphones
- Knowledge of all services offered by REV, regulatory industry standards and procedures, and new technology
- Proper telephone manner
- Understands basic electronics, specification sheets and circuit diagrams
- Expands upon job skills through seminars, workshops, and on-the-job training
PERFORMANCE STANDARDS:
- Accepts responsibility
- Communicates effectively
- Ensures quality assurance standards within deadline
- Follows established safety procedures, policies, and work rules
- Manages time wisely
- Provides services that meet Management, employee, and customer expectations
- Works well with others and provides assistance willingly
- Maintains a minimum of 5.5 on the performance-based scale GJI8
- Will work to exceed all standards stated above
OUR EXPECTED BEHAVIORS:
Upholds and acts in accordance with REV's Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.
QUALIFICATIONS & PREREQUISITES
Required:
- Must possess a valid driver's license
Preferred:
- High school diploma or GED equivalency
GENERAL INFORMATION:
This job description does not restrict the company's right to assign or reassign duties and responsibilities of this job at any time.