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I & A , Information and Assistance Specialist

Region VII Area Agency on Aging

  • Bay City, Michigan
  • 3 days ago

    Highlights

    I&A Specialist is co-responsible for the administration and coordination of public information regarding internal/external communication activities; agency brochures and printed informational materials; networking with fellow professionals within the region and state to keep abreast of program offerings and outreach materials; and is responsible for the I&A data collection application. Purpose of the position The Information and Assistance (I&A) Specialist advocates for and provides information and assistance to the public/elderly population and their families in making informed choices of their service needs and links them to federal, state and local community agencies and programs in fulfillment of those needs.

    Numbers & Facts

    LocationBay City, Michigan
    Websitehttps://region7aaa.org/careers/

    Description

    Information & Assistance Specialist
     
    Region VII Area Agency on Aging is accepting applications for a highly motivated Information & Assistance Specialist. Choose a challenging and rewarding career where you can enjoy a deep sense of personal satisfaction by making a positive and meaningful difference in the lives of others. We are a growing non-profit organization based in Bay City, MI.
     
    The Company: Region VII Area Agency on Aging is a non-profit organization that helps seniors, adults with disabilities have greater independence in their homes and communities, and is known for the great care we provide to clients. To provide effective and innovative care to improve the well-being of community residents. Responsible for helping the administration of the multi-thousand dollar Title V Senior Community Services Employment Program (SCSEP). He/she has the independent authority to seek out, develop and implement funding opportunities and partnerships for older worker employment and training and advocates on the behalf of seniors (trainees). 
     
    Purpose of the position
    The Information and Assistance (I&A) Specialist advocates for and provides information and assistance to the public/elderly population and their families in making informed choices of their service needs and links them to federal, state and local community agencies and programs in fulfillment of those needs.  I&A Specialist is co-responsible for the administration and coordination of public information regarding internal/external communication activities; agency brochures and printed informational materials; networking with fellow professionals within the region and state to keep abreast of program offerings and outreach materials; and is responsible for the I&A data collection application. They are required to be a SHIP volunteer. They will be responsible for conducting Friendly Reassurance Calls to ensure the safety, health, and well-being of seniors in the community.
     
    Requirements for this position
    • Minimum of BA/BS degree with a preferable area of concentration in business, marketing, social work, counseling, or social services. 
    • AIRS (Alliance of Information & Referral Systems) certification preferred.
    •  Equivalent combination of education and experience may be considered in lieu of the formal education requirement.
    • This position requires strong computer and communication skills, internet expertise and the ability to interact with the public, staff, agencies, private/public organizations, and possesses knowledge of supportive service systems, marketing and an aptitude for problem-solving. 
    • Have an understanding and patience for older persons’ and their needs and the ability to effectively communicate with the person in need (or family members).  
    • Willing and able to travel within all ten counties of the region (and at times out of the region area) in reliable transportation. 
     
    Preferred Abilities
    • Communicate effectively in highly visible and/or adversarial situations
    • Actively pursue learning and development opportunities
    • Participate actively in all on-the-job and formal learning and development opportunities to understand roles and responsibilities
    • Ability to accept and adjust to changing priorities and circumstances
     
    Why join our Team?
    • Medical, Dental and Vision Insurance Offered (Premiums 100% Company Paid)
    • Health Savings Account (Company contributing)
    • Competitive 401K Retirement Plan with Generous Company Match
    • Short Term/Long Term Disability (Company Provided)
    • Paid Time Off
    • Paid Company Holidays
    • Life Insurance (Company Provided)
    • Exceptional Work Environment where all team members are valued
     
    OSHA CATEGORY:  This position in the regular course of business would not encounter any tasks or situations involving exposure to bodily fluids.
     
    PHYSICAL DEMANDS:  The duties of this position are consistent with those of a regular office work environment.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
     
    Region VII Area Agency on Aging is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability or protected veteran status.
     

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