Quick to learn and committed to finding creative solutions to difficult problems. RESPONSIBILITIES Manage relationship with clients we provide technical services to.
Numbers & Facts
Location
New York, NY
Salary
$95,000–$105,000 Per Year
Description
Technical Account Manager RESPONSIBILITIES
Manage relationship with clients we provide technical services to
Provide regular client status updates
Manage client contracts
Create technology Action Plans for clients
Create quotes for client needs
Create client Statements of Work
Respond to escalated client account problems
Guide client technology decision making
TECHNICAL SKILLS REQUIRED
2-3 years professional technical support
2-3 years technical consulting experience
Ability to improve customer service, perception and satisfaction
Create technical proposals and recommendations, in professional business format
Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
Business awareness of how IT relates to business strategy and goals
Client technical documentation and analysis
PROFESSIONAL SKILLS
Excellent communication abilities: verbal and written