Position SummaryThe Hybrid Service Advisor / Parts Counter / Express Technician supports dealership operations by assisting customers with service needs, parts sales, and light maintenance services. This role requires strong customer service skills, basic automotive knowledge, and the ability to multitask in a fast-paced environment.Essential Duties and ResponsibilitiesService Advisor ResponsibilitiesGreet customers and assist with scheduling service appointmentsWrite repair orders and document customer concerns accuratelyCommunicate recommended services and maintenance needsProvide updates to customers regarding vehicle status and completion timesCoordinate with technicians and management to ensure timely repairsProcess customer payments and close repair orders Parts Counter ResponsibilitiesAssist customers and technicians with locating and ordering partsMaintain accurate inventory records and stock levelsReceive, stock, and organize incoming parts shipmentsProcess parts invoices and returnsEnsure parts department areas remain clean and organized Express Technician ResponsibilitiesPerform basic maintenance services including:Oil changesTire rotationsBattery testing/replacementMulti-point inspectionsWiper blade and filter replacementsInspect vehicles for additional service needsMaintain a clean and safe work areaFollow dealership and manufacturer procedures QualificationsHigh school diploma or equivalent preferredPrior automotive dealership or repair shop experience preferredBasic automotive mechanical knowledge requiredStrong customer service and communication skillsAbility to work in a fast-paced environmentValid driver's license and acceptable driving record requiredAbility to lift up to 50 pounds and stand for extended periods Skills and AbilitiesStrong organizational and multitasking skillsBasic computer proficiencyAbility to work independently and as part of a teamProfessional appearance and attitudeAttention to detail